Technical support specialist (offline)

Hard skills

-Understanding of networking and security software and hardware;
-Knowledge of networking concepts and protocols;
-User experience with Unix/Linux systems;
-Excellent written and verbal communication skills;
-Strong ability to independently debug, Self-sufficient and autonomous learning;


We offer:

- Competitive salary;
- Convenient and modern office;
- Paid vacation and sick leave;
- Career growth;
- Product development: the ability to influence the course of its development;
- Friendly and professional team;
- Work with current technologies;
- Workflow for AGILE SCRUM;
- Paid professional events, conferences, meetups;
- Of course, tea / coffee / cookies, board games


Responsibilities

-Provide prompt and accurate feedback to customers;
-Assists customers by giving correct resolutions in a clear, concise and courteous manner;
-Escalate unresolved issues to the second level of support with a package of all relevant information;
-Ensure proper recording, documentation and closure of all issues;
-Document knowledge in the form of knowledge base tech notes and articles;
-Proactive Management for the customer’s issue;
-Strong focus on customer satisfaction.

About Innovations Development Lab

InDevLab специализируется на комплексных решениях для крупного и среднего бизнеса, обеспечивает услуги по автоматизации бизнес-процессов, кибербезопасности и сетевой интеграции.

Company website:
https://indevlab.com/uk/