NOC Engineer for Ciklum Digital (offline)

Responsibilities
Providing 24/7 Level 2 technical support in client’s environment;
Oral and written communications with customers;
Managing incidents, responding to customers requests;
Providing incident clarification, basic troubleshooting and escalation;
Conducting day-to-day support tasks — patching, updating, monitoring, log review, provisioning, backing up, documenting.

Requirements
English — strong intermediate, both: speaking and writing;
Knowledge of incident response procedure;
Knowledge of backup and restore procedures/operations;
Understanding Change Management procedures;
Networking experience: TCP/IP understanding, DNS, routing, high availability, basic troubleshooting;
Knowledge in server OS updating and patching operations;
Ability to read and understand technical documentation and apply actions based on it;
Experience in support and ticketing systems (work with Jira, Redmine or similar);
Experience in administration of server operating systems;
Experience in command line tools, BASH or PowerShell knowledge (read/write basic scripts);
Ability to understand monitoring and alerting events in systems like: Zabbix, Monit, NewRelic, Pagerduty, Prometheus, Grafana, etc.;
Experience in logging systems (Graylog, Kibana). Ability to search exact incidents using filters;
High cognitive skills. Team player.


Desirable
Knowledge of CI / Devops or automation tools (Jenkins, git, etc).;
Knowledge in storage technologies;
Knowledge in security and data protection;
Knowledge in cloud services.
What's in it for you
Work with a large number of customers who use various approaches and technologies;
Experience of operating on different cloud and on-premise applications;
Access to DevOps team knowledge, certifications, webinars, Udemy courses;
Ability to co-operate with Ciklum Digital DevOps team;
Career path includes promoting to DevOps engineer;
The working schedule covers day duty (3-shifts schedule: 8-16,16-24,00-8).

About ciklum.com

Ciklum is a global Digital Solutions Company for Fortune 500 and fast-growing organisations alike around the world. Learn who we are and why we are different.

Company website:
https://www.ciklum.com/