Customer Support Engineer (offline)

You will be responsible for tasks or duties like:
- Resolving technical customer tickets
- Troubleshooting technical problems with the platform
- Communicating these problems to other team members
- Outlining the specifics of customer feature requests

Required Skills:
- Strong command of the English language (advanced+)
- Work experience with VMware and Windows Servers (Microsoft certification is a plus)
- Understanding of cloud infrastructure principles
- Attention to details
- Troubleshooting

Helpful Skills:
- Active listening
- Quickly learn new technologies
- Team player
- Familiarity with Support Ticket
- Stress tolerance

We offer:
- Remote, full-time
- Working hours close to NY business time
- Work directly with an American company
- Competitive salary
- The possibility of financial growth by results of work

About SkySilk

SkySilk Cloud Services is a boutique-style cloud services provider. SkySilk offers simple, reliable, scalable, and affordable cloud computing solutions for small to mid sized businesses looking to utilize cloud computing.

We utilize a combination of established hardware and open-source software to create cloud resources that can be utilized at any layer of the Iaas, Paas, or Saas model. Using services like our public/private cloud platform makes spinning up and scaling out thousands of virtual machines as simple as a few clicks.

SkySilk offers a range of cloud services and payment models that can be customized to suit any project requirement. By managing and consolidating cloud resources at every layer, we are able to offer lower prices and cost savings benefits that make sense for any business or developer. Through the use of open source technologies, we are pleased to be able to offer extremely competitive prices that are among some of the cheapest cloud prices currently on the market.

more info on https://www.skysilk.com/

Company website:
https://www.skysilk.com/

DOU company page:
https://jobs.dou.ua/companies/skysilk/