Support of state of the art solutions for voice, video and screen recording, playback and analysis for Public Safety customers worldwide. Assist product teams to successfully introduce new products/versions. Champion supportability and preventative action on behalf of our customers.

Requirements

Essential skills:
⦁ Excellent written and spoken English.
⦁ Efficient, effective and respectful communication skills both with customers and within internal departments.
⦁ Be a good listener, don’t assume! Confirm your understanding of a customer problem or question and then help them solve it.
⦁ Methodical troubleshooting, technical skill, and attention to detail used in diagnosing problems and reproducing issues in a local environment.
⦁ Multi-tasking and time-management to prioritize and switch between varied tasks. Remain focused and calm under pressure.
⦁ Careful record keeping.
⦁ Knowledge of Windows server and client technology.
⦁ Able to use initiative and to work effectively both independently and as part of a team.

Useful skills:
⦁ Knowledge of CTI, IP networking, VOIP, web server/CGI front-ends, database (MSSQL).
⦁ Programming and/or scripting experience.
⦁ Technical writing skills.
⦁ Knowledge of video, sensors or audio would be an advantage

Other information:
Be willing to travel occasionally to customer or partner sites worldwide, sometimes at short notice.
Be flexible with working hours when needed to address critical or urgent matters.

Responsibilities
⦁ Provide in-depth and thorough technical support on a wide range of Public Safety solutions. Work effectively with staff in all areas of the business to provide timely and long-term resolutions, escalating when appropriate to management and/or R&D. Take into account technical and commercial relationships with end-users, partners and service providers.
⦁ Develop documentation and tools to improve the supportability of our solutions. Look for ways to innovate, share information and improve customer satisfaction.
⦁ Set up equipment to enable replication of customer issues and use remote access tools to diagnose and repair without jeopardizing customer data or operations.
⦁ The successful candidate is likely to have higher education qualifications in science or technology subjects. A degree-level qualification is desirable.
⦁ The ideal candidate is a rapid learner, self-motivated and a good communicator and problem solver. High quality of work is also particularly important.
⦁ Relevant technical customer support experience preferred, particularly within a Public Safety environment. Understanding what represents good ‘customer service’ and how to deliver it is essential.

We Offer
⦁ Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
⦁ Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
⦁ Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.
⦁ Professional Development: Our dedicated Learning & Development team regularly organizes certification and technical / soft skill trainings to help you realize your professional goals.
⦁ Excellent Benefits: We provide our consultants with competitive compensation and benefits
⦁ Fun Perks: We want you to love where you work, which is why we host sports classes, cultural, social and teambuilding activities such as sports competitions and end-of-year corporate parties. Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic employs over 11,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred employer by both global HR consultative firms and local job boards. By creating a work environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our employees to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. By leveraging Agile / Lean MVP methods, cutting-edge technologies, and an integrated approach to experience design and complex engineering, we empower global brands such as Microsoft, BMC, Coca Cola, Samsung, Physio Control, and Roku to develop the “next big thing” in their markets. GlobalLogic is headquartered in Silicon Valley and operates design and engineering centers around the world, where we are continuously recognized as a top innovator and employer by organizations like Zinnov and Glassdoor.

Company website:
https://www.globallogic.com/

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