Responsibilities include:
β’ Resolve incoming Level 1-2 Service Tickets and see them through to completion
β’ Manage Office 365 users, groups, mailboxes, licensing etc.
β’ Manage and troubleshoot Azure infrastructure
β’ Configure and troubleshoot Azure AD Connect.
β’ Coordinate and schedule IT support tickets to ensure maximum utilization of billable resources
β’ Troubleshoot and diagnose basic networking issues.
β’ Communicate with customers as necessary, keeping them informed on service ticket progress
β’ Troubleshoot Level 1-2 Service issues via remote support tools or onsite visits
β’ Escalate tickets to level 2 and 3 when necessary
β’ Triage vendors to help solve issues outside of the scope of our work
β’ Perform on-site hardware repairs / new installations as necessary
Qualified candidates will have:
β’ Level 1 technical support experience
β’ Knowledge and experience with Office 365 especially exchange online
β’ Knowledge of Microsoft Operating Systems(Active Directory) / Office Applications / Ethernet Networking
β’ Ability to troubleshoot IT issues quickly and efficiently
β’ Be able to stay current with ever-changing technology and IT solutions
β’ Ability to meet daily goals
β’ Excellent communication and customer service skills
β’ Enthusiastic positive attitude
β’ Self-motivation with strong initiative to succeed
β’ IT Certification is a plus (CompTIA, Microsoft, Cisco, etc)
About Exelegent
Exelegent is a premier East Coast cyber security and compliance company where efficiency is standard, and our customers are our partners.
Headquartered in Freehold, NJ with supporting offices in Newark, NJ and Lviv Ukraine, The Exelegent team leverages 10 years of professional experience serving the needs of the healthcare providers, financial services, life sciences, aerospace and defense, insurance and so many more. Over 100+ clients trusted our team of security experts to implement the best practices in security following industry standards in HIPAA, NIST, PCI-DSS, etc.
We partner with industry giants like Microsoft, AWS, Sophos, Cisco, Mimecast, Vonage, RingCentral to bring the best technology and innovation to reach your business goals. Being a vendor-agnostic company, we continue exploring the best solutions for your size and needs recommending key technology for your business results.
Company website:
exelegent.com
DOU company page:
https://jobs.dou.ua/companies/exelegent/
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