Support Engineer (offline)

Professional knowledge / experience
Router configuration: Proven Knowledge & Practical experience Configuring a gateway router for: DSL/cable Internet connectivity, wireless settings, VoIP settings
Knowledge Level: Medium + Requirement: Mandatory

Linux OS: Proven Knowledge & Practical experience with working with/managing Linux servers (installation, packages, network defs, firewall, etc)
Knowledge Level: Medium + Requirement: Mandatory

XML / SOAP: Proven Knowledge & Practical experience with Basic usage of XML/ SOAP messages
Knowledge Level: Basic Requirement: Mandatory

ISP support representative: Experience as support representative serving DSL/Cable Internet subscribers as a tier 2 helpdesk member
Knowledge Level: Medium + Requirement: Advantage

Windows server ed.: Acquaintance with Windows server ed. 200X OS for configuring basic functionalities (IIS, telnet service, folder security etc.)
Knowledge Level: Basic Requirement: Advantage

SQL syntax: Basic operations with simple sql statements for Mysql / Oracle
Knowledge Level: Basic Requirement: Advantage

Software integration: Working in a multiple software components environment where there is data interconnectivity between the different components
Knowledge Level: Basic Requirement: Advantage

Personal
English language: Proven skills with read write and verbal
Knowledge Level: High Requirement: Mandatory

Team player: Ability to work as a team member sharing information with other members

Willing to travel abroad: Travel to customers abroad for on site work
Knowledge Level: N/A Requirement: Mandatory

After office hours: Willing to work after office hours along with stand-by shifts for handling customer crisis related alerts
Knowledge Level: N/A Requirement: Mandatory

Personal attributes: Responsible, punctual, methodical, customer oriented

About Friendly Technologies

The IoT & Device Management Company

Company
Friendly Technologies is a leading provider of carrier-grade platforms for IoT, Smart Home, and TR-069 device management that enable unified administration of all types of services on one platform.

Unparalleled Expertise
Friendly has been providing device management solutions to carriers and service providers since 2007. When IoT and the Smart Home emerged, Friendly Technologies launched its IoT Platform and full solution for the Smart Home. Leveraging our expertise in the device management field, Friendly extended its offering to IoT and the Smart Home markets.

Any Device. Any Protocol. Any Network. Any Service.
Friendly Technologies is a leading provider of carrier-grade platforms for IoT, the Smart Home, and TR-069 device management that enable unified administration of all types of services on one platform. Friendly’s products support LwM2M, MQTT, OMA-DM, TR-069/TR-369 USP, CoAP, and HTTP protocols, as well as proprietary protocols. We provide solutions via NB-IoT, 5G, LoRA, FTTH, and DSL networks.

Trusted by Leading Global Providers
Hundreds of providers worldwide trust Friendly’s device management and IoT solutions. Our products are scalable and future-ready, enabling our customers to reduce both CAPEX and OPEX and generate new revenue streams.

Management of the Full Life Cycle of Connected Devices
Friendly’s device management platform enables its customers to connect and provision new devices automatically, monitor KPIs, configure and update firmware remotely, collect and analyze data, and streamline the support they provide for their subscribers.

Company website:
http://www.friendly-tech.com