Job Description
At least 3 years of experience in managing support projects
At least 7 years of overall relevant industry experience
Experience working with JIRA
Ability to set up and maintain processes for support projects
Understanding of configuration management process
Experience working with Microsoft stack technologies (ASP.NET Forms, ASP.NET MVC, WinForms)
Understanding or experience with AWS and MS SQL would be a plus
Experience working with USA clients off-site or on-site would be a plus
English: upper-intermediate
Job Responsibilities
Manage and supervise support team over multiple support projects.
Maintain and evolve direct customer communications, that involve stakeholder, top management, and IT direction.
Department/Project Description
Tier-3 (T3) is the highest technical level of support. The team is responsible for handling the most difficult and advanced problems which were not resolved by lower support level lines. It includes research and development of solutions to new or unknown issues. The team reports directly to the Support Director from the customer side.
On a daily basis, we provide the following services
troubleshooting production incidents
developing efficient solutions for resolving production issues
maintaining database integrity
correcting user input errors
adjusting and maintaining reports and system alerts
facilitating forms submission issues
improving CI/CD practices
developing helper tools for automating and facilitating support activities (manual work automation)
Currently, the team covers six different application families, and in perspective, this list might be extended.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a leader in digital engineering. We put people first. As part of our team, you will grow, be challenged, and expand your skill set working alongside highly experienced and talented people.
In Ukraine, GlobalLogic is:
- one of the TOP-3 largest IT companies
- 6,000+ professionals
- 90%+ of our projects involve complex R&D
- fully autonomous offices are located in Kyiv, Kharkiv, Lviv, and Mykolaiv, along with 10 temporary mini-offices across Ukraine
What is GlobalLogic in numbers:
- 29,000+ engineers
- 20+ countries
- 500+ active clients
- 50+ product engineering centers
- Headquartered in Silicon Valley
Company website:
https://bit.ly/GlobalLogic-Ukraine
DOU company page:
https://jobs.dou.ua/companies/globallogic/
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