Technical Support Engineer (offline)

Requirement:

Experience in a technical support role;
Excellent English — communication, listening, presentation, and writing skills;
Strong experience with the support of Linux based operating systems: main networking tools, how to identify and troubleshoot performance issues on the system;
Experience with support of networking environment;
Strong troubleshooting skills;
Operations with the server, using different software and hardware remote access tools;
Data-driven, analytical mind and excellent problem-solving skills;
Able to promptly respond to inquiries via email, instant messaging, ticketing systems and other electronic communications;
A detail-oriented thought process with the ability to prioritize and multitask;
Evening and night shifts.

We offer:
Variety of knowledge sharing and training opportunities (Technical Support and network administration);
Two educational weeks in Israel;
Bonus system based on appraisal results;
English lessons;
Opportunities for professional development and personal growth;
Corporate events, holiday celebrations, team building activities;


Responsibilities:
Collection of case details and documentation;
Identification and diagnostic of Software problems;
Resolution of undocumented problems;
Basic network troubleshooting;
Extraction of system logs;
Identification and resolution of communication failures between components;
Identification and resolution of major application failures (applications stops, application communication problems, etc.);
Installation of fixes/software updates;
Analysis of recurring problems.

About Keymakr

We take care of all aspects of Data Set Preparation, Annotation and Labeling for video, and images.
We stick to a personalized approach, where we provide a tailored solution for each of our clients.
Our brilliant in-house R&D team is personalizing the annotation tools for each client, based on the needs, therefore, we can successfully tackle even the most complicated requirements the client might have.
Use cases: Self driving cars, Facial Recognition & Security, Medical Annotations, Drones, Robotics and any industry you can think about.

Company website:
https://keymakr.com/

DOU company page:
https://jobs.dou.ua/companies/keymakr/