Technical Support Engineer (Adaxes Team)
Adaxes is a management and automation solution that provides enhanced administration experience to Active Directory, Exchange and Office 365 environments.

Необходимые навыки
At least 3+ years experience on the similar position (technical support/technical writer)
IT and technical background, understanding of modern IT technologies and standards
Fluent English

Будет плюсом
Microsoft Active Directory
Strong technical interest and understanding of IT, software, and engineering problems

Interesting, long-term projects
An opportunity for self-realization, career and professional growth
Social package
Flexible schedule
Friendly team
English classes

Troubleshoot and resolve complex, critical and sensitive support issues
Recreate customer issues and if needed document solutions to known issue
Help to solve most simple problems directly otherwise escalate the issues through our ticket system to next level support, development or product management
Help develop and implement web-based support initiatives including knowledge bases, technical and modeling techniques and documentation

About Softerra

Softerra is the company that brought you Adaxes and LDAP Administrator, the greatest hits in the world of IAM solutions.

We at Softerra use our expertise and experience to focus on the main problems of Identity Management and provide meaningful solutions for a reasonable price. It doesn't matter if you have a small environment or a huge corporation with millions of users — we guarantee that we can improve your management experience.

Being IT pros ourselves we understand the needs and problems that IT departments face every day. This helps us to design the best solutions possible. From professionals to professionals.

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