Technical Support (offline)

You must have at least 6 months of experience supporting end users, Windows desktops, and Office 365 applications. This is a hands-on role. Intermediate level verbal English is required.

Required Qualifications, Experience, and Responsibilities
- Mac and Windows desktop/laptop support and troubleshooting
- Support Microsoft Office 365 software (Word, Excel, Teams, SharePoint)
- Handle sensitive information with confidentiality and tact
- Work US business hours (16:00 to 24:00 Lviv time)
- Document and keep updated troubleshooting steps and FAQs
- Support users via remote support screen share tools such as logmein.com or similar
- Provision users and troubleshoot virtual PBX telephony systems such as 8x8.com or similar
- Provision users for CRM systems such as Hubspot.com or similar
- Microsoft Office 365 Administration
- Other duties and projects as assigned by the Director of IT

Desired but not Required Qualifications, Experience, and Responsibilities
- Healthcare or medical background experience
- Experience with Azure and AWS
- WordPress administration
- Live chat support with tools such as intercom or similar
- PowerShell scripting
- Microsoft SQL administration

Core Personal Competencies
- Ability to work with other team members and a desire to help others
- Upper intermediate English verbal communication skills
- Excellent attention to detail
- Excellent work ethic and responsive attitude
- Self-motivated, organized, and methodical
- Excellent professional and personal references and ability to clear a background check

Benefits We Offer:

- Stable working environment where you can develop and grow your skills
- Promotional opportunities
- Highly competitive salaries
- High-growth career path with a rising company
- A supportive team that values your input and suggestions and is fun to work with
- Premium health insurance coverage
- Modern office building with heating, air-conditioning, break rooms, free snacks, meals and espressos
- Short walk from City Center
- Secure car parking spots
- English language classes with native US English speaker
- Fun company-sponsored events and activities
- Paid training days
- Paid vacation days
- Paid sick days
- Relocation packages available in some situations
- Game room
- Fitness room with workout equipment, yoga mats and relaxing chairs

About Varyence

Varyence is a US-based technology services company founded in 2012, with over 100 employees worldwide and offices in Ukraine, Croatia, and the United States

Trusted by companies across the globe, we help our customers bring ideas to life, scale their business operations and maintain secure digital environments. Providing services ranging from custom software development to cybersecurity to cloud infrastructure to compliance automation

We will be glad to see you in our professional team.
Please join!!!

Company website:
https://careers.varyence.com/

DOU company page:
https://jobs.dou.ua/companies/varyence/