IT Helpdesk (offline)

Project Description:
In this role, you will be working on projects for one our world famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.
Responsibilities:
• Investigates and resolves software and hardware problems for end-users through established processes and procedures
• Answers evaluate and prioritize incoming work order system (telephone, voice mail, e-mail and in-person) requests to assist users experiencing problems with hardware, software, networking, and other related technologies
• Interviews users to collect information about the problem and lead users through diagnostic procedures to determine the source of error/problem
• Sets-up computers, phone system, software and peripheral equipment for new company hires
• Sets-up users on network and provide user name and password access to specified systems
• Trains users on software
• Assists with Network Administration including connections, hardware and programming configuration, based on vendors Cisco, Microsoft, Dell, IBM
• Utilizes particular technical skills in Active Directory, DNS, DHCP, and server management / maintenance
• Optimizes site connectivity, desktop performance and user experience (daily complaints now)

Mandatory Skills:
• Operating Systems: Windows 7 and Windows 8/10
• Software Applications: MS Office 2010, MS Office 2013, GoToAssist, Symantec Backup Exec, etc.
• Hardware: Identify systems components and assemble functional systems, develop and implement preventative maintenance plans, configure data storage devices, optimize memory, use meters and lab tools, knowledge of and practice lab safety precautions
• Network: LAN/WAN, TCP/IP, Active Directory, Group Policy, DNS, DHCP, VPN, DOS, MS Remote Desktop Connection

About luxoft.com

Luxoft (NYSE:LXFT) is a global consulting partner that offers end-to-end digital solutions to solve clients’ complex business challenges.

We are a new class of digital service provider that combines consulting, strategy, and engineering at scale. We use this to drive business change by applying engineering excellence, deep domain expertise, and our senior software engineering talent to improve your client’s customer experience, boost your operational efficiency, and strengthen your competitive advantage.

We have expertise in automotive, financial services, healthcare, life sciences, telecommunications, and other industries. As a highly committed partner, we take customer challenges as our own. Our dedication stems from a passion for technology and a bespoke attention to your needs.

With over two decades of consistent, timely delivery and management of complex projects, we now serve over 280 active clients. With our headquarters in Zug, Switzerland and 42 global locations, we operate in 21 countries across five continents, providing you with robust global delivery platform. With about 12,700 employees, we have the best technology talent to support your business needs.

Company website:
http://luxoft.com