Junior Tech Support Specialist (offline)

The industry leader in mobile and online banking technology seeks a Technical Support Specialist with a great attitude. This person manages short-term upgrade projects for clients' mobile and online banking solutions. In this position, you will work directly with our clients, complete technical tasks, and work with a technical team remotely. This is an entry-level position, and you will work with a small team in charge of upgrade projects, designed to get new features to clients quickly and efficiently. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with our clients, rather than with end-users.

This position is full time and US EDT working hours lead by a New York lead.

Responsibilities include:

Understanding our banking software and apps in-depth
Tracking project statuses, meeting deadlines and launching new products
Training banks and credit unions on mobile and online technology while communicating technical concepts at an appropriate level
Configuring mobile banking apps and performing some technical configurations
Coordinating integrations with third-party financial services
Coordinating with software technicians, technical support, and developers as needed
Examining technical logs to troubleshoot and resolve issues encountered during implementation
Performing basic QA tests after implementing changes
Work or volunteer experience handling technical processes and/or the ability to explain such processes to less-technical people
Requirements include:

Excellent written and spoken English
Ability to establish a good working relationship with customers
Solid troubleshooting ability
Ability to learn technical skills quickly
In-depth learning and understanding of our mobile and online banking products
Coordination with developers to investigate and diagnose issues
Documenting the constantly changing requests we receive for new feature development
Ability to manage a dynamic workload with many concurrent tasks
Managing, monitoring, and improving the quality of the tech support process
Desirable but not required:

Experience in technical support
Experience with various mobile phone platforms, especially iOS and Android
Project management experience
Working directly with US-based customer
Knowledge of the US banking system
We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.

About innovecs.com

Innovecs is a global and dynamic software development company. Our teams create digital solutions powered by innovative technologies and incorporate emerging trends to help businesses transform and grow. We are looking for enthusiasts to complement our teams of experts and deliver life-changing products together.

Company website:
https://innovecs.com/

DOU company page:
https://jobs.dou.ua/companies/innovecs/