Junior .Net Developer (Support Team) (offline)

Key Responsibilities:
Providing technical assistance as a second-level support engineer;
Analysis of issues with system;
Resolving product or service problems by assessing customer complaints, determining the cause of issues and providing optimal solutions, expediting corrections and adjustments;
Working closely with customer support and development teams to ensure the timely resolution of issues;
Collaborating with the development teams on complex issues — with proper tracking and reporting;
Forwarding requests to the relevant teams when needed;
Knowledge transfers;
Oversight of feature roll-out;
Incident response during out-of-office hours as “on-call” engineer (paid shifts).

Requirements:
Basic knowledge and experience with .NET (C#);
Good level of written and spoken English (upper-intermediate and above);
Good technical background (higher education in the field is a plus)
Earlier experience working as technical support is considered an advantage;
Understanding of logging and tracing systems is considered an advantage;
Understanding of DBMS and SQL is a plus;
Familiarity with QA processes.

Personality:
Strong analytical and problem-solving skills;
Outstanding communication skills;
Excellent interpersonal skills;
Time management and organizational skills;
Assertiveness and ability to take initiative;
Eagerness to learn;
Attention to detail.

The Company offers excellent benefits:
Being a part of an international team focused on excellence in product development;
Comprehensive health insurance + gym;
Team building and fun activities;
High-end modern office facilities;
Dynamic and friendly work environment;
Open and transparent communication;
Long term career growth opportunities;
Professional growth, extra education opportunities, and cross-locations knowledge sharing;
English classes.

About TEKTELIC

We provide award-winning sports betting solutions and a full range of management services to over 50 partners worldwide.
Defined by technical excellence and informed by deep market knowledge, our innovative solutions deliver a competitive edge and rapid growth for all our clients.
Join our fast-growing global team and drive our growth and your professional success. Commitment to ingenuity, technical excellence and delivering the best possible product will be rewarded with competitive compensation, industry-best training programs, and generous relocation packages. SBTech will be the best career choice you’ll ever make.
Used technologies:
- .NET
- F#, C#

Company website:
https://www.sbtech.com/