Key Responsibilities: Providing technical assistance as a second-level support engineer; Analysis of issues with system; Resolving product or service problems by assessing customer complaints, determining the cause of issues and providing optimal solutions, expediting corrections and adjustments; Working closely with customer support and development teams to ensure the timely resolution of issues; Collaborating with the development teams on complex issues — with proper tracking and reporting; Forwarding requests to the relevant teams when needed; Knowledge transfers; Oversight of feature roll-out; Incident response during out-of-office hours as “on-call” engineer (paid shifts).
Requirements: Basic knowledge and experience with .NET (C#); Good level of written and spoken English (upper-intermediate and above); Good technical background (higher education in the field is a plus) Earlier experience working as technical support is considered an advantage; Understanding of logging and tracing systems is considered an advantage; Understanding of DBMS and SQL is a plus; Familiarity with QA processes.
Personality: Strong analytical and problem-solving skills; Outstanding communication skills; Excellent interpersonal skills; Time management and organizational skills; Assertiveness and ability to take initiative; Eagerness to learn; Attention to detail.
The Company offers excellent benefits: Being a part of an international team focused on excellence in product development; Comprehensive health insurance + gym; Team building and fun activities; High-end modern office facilities; Dynamic and friendly work environment; Open and transparent communication; Long term career growth opportunities; Professional growth, extra education opportunities, and cross-locations knowledge sharing; English classes.
About TEKTELIC
We provide award-winning sports betting solutions and a full range of management services to over 50 partners worldwide. Defined by technical excellence and informed by deep market knowledge, our innovative solutions deliver a competitive edge and rapid growth for all our clients. Join our fast-growing global team and drive our growth and your professional success. Commitment to ingenuity, technical excellence and delivering the best possible product will be rewarded with competitive compensation, industry-best training programs, and generous relocation packages. SBTech will be the best career choice you’ll ever make. Used technologies: - .NET - F#, C#