Project Manager/ Coordinator (offline)

Helpware is a global company providing outsourcing back-office services with offices in the USA, Brazil, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses. In 2018, Clutch - B2B ratings, research, and reviews company - has named our Team a Leader in multiple service categories for BPO companies!


Responsibilities:
- Variable projects/deals workflow set-up, coordination, and management;
- Remote and on-site teams supervision for ongoing/ad-hoc projects (incl. troubleshooting clients/teams issues on a daily basis);
- Ongoing communication and reporting to client and internal management and customer success/sales teams;
- Contribution to the internal marketing efforts (marketing strategy development, lead generation/clients acquisition, coordinating marketing support units, etc.);
- Managing and performing lead research and lead generation activities;
- Contribution to building and growing relationship with Helpware channel partners;
- Creating and managing agency accounts for Helpware on different platforms;
- Contribution to the structure and performance improvement of the organization by adding new technology, ideas, methodologies, trainings, etc;
- Preparation of Manuals and Training Documentations for the projects;
- Help with Newcomers Onboarding and Training;
- Prepare relevant reporting, analytical data (KPI's) for a variety of projects;
- Other tasks assigned by managers.

Requirements:
- Advanced level of English;
- Previous experience not less than 1 year as a Project Manager /Coordinator in product IT companies (work with the software development team, QA Specialists, etc.);
- Team Management Experience;
- Reports preparation experience;
- Lead Generation experience;
- Experience in the onboarding of new clients and newcomers training, etc.

We offer:
- Downtown Kyiv location in a modern office (10-minute walk from Kontraktova);
- Competitive compensation linked to UAH/USD rate;
- Medical and Life insurance after the trial period;
- English classes with the native speaker;
- Business hours: 12:00 -21:00 Kyiv time;
- Corporate training and parties.

Contact us:

Web: https://helpware.io/

Facebook: https://www.facebook.com/helpware.kyiv.team

Instagram: https://www.instagram.com/helpware.kyiv.team

If you have qualifications needed and ready to maintain the required duties on a daily basis, please apply!

About Helpware

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses. In 2018, Clutch - B2B ratings, research, and reviews company - has named our Team a Leader in multiple service categories for BPO companies!

Company website:
https://helpware.io/