Head of Collection

Work Format: Remote or Relocation to Cyprus

Schedule: Monday–Friday, 09:00–19:30

Key Responsibilities

• Manage the day-to-day operations of the Collection Department.

• Build, lead, and develop a high-performing team of Team Leaders, Supervisors, and Collection Specialists.

• Ensure achievement of departmental targets and KPIs.

• Develop and implement effective Soft Collection and Hard Collection strategies.

• Analyze collection performance and continuously optimize processes.

• Manage overdue debt portfolios and improve recovery rates.

• Create and implement employee motivation, development, and performance evaluation systems.

• Monitor service quality and compliance with internal standards.

• Drive automation initiatives and introduce modern collection tools.

• Collaborate closely with Legal, Finance, Risk, and Operations departments.

• Prepare management reports and performance analytics for senior leadership.

Requirements

✔ At least 2 years of experience managing a Collection Department, Contact Center, or Operations Team.

✔ Hands-on experience in MFI, banking, lending, or fintech industries.

✔ Strong understanding of Collection, Soft Collection, and Hard Collection processes.

✔ Proven experience managing teams of 15+ employees.

✔ Strong knowledge of KPI management, reporting, and performance analysis.

✔ Experience building and optimizing business processes.

✔ Excellent leadership and people management skills.

✔ High level of accountability and results orientation.

Preferred Qualifications

⭐ Experience working within international MFI or fintech companies.

⭐ Experience building collection processes from scratch.

⭐ Experience managing remote teams.

⭐ Experience implementing CRM systems and collection process automation.

⭐ English language proficiency (Intermediate level or higher).

Key Performance Indicators (KPIs)

• Achievement of collection and recovery targets.

• Achievement of departmental financial goals.

• Improvement of debt recovery rates.

• Increased team productivity and efficiency.

• Reduction of overdue debt levels.

• Compliance with internal standards, policies, and procedures.

What We Offer

• Competitive salary of €2,500–€3,000 + KPI-based bonuses.

• Fully remote work format or relocation opportunity to Cyprus.

• Opportunity to join a fast-growing international fintech company.

• Direct collaboration with the business owner.

• Ability to influence the collection strategy and business growth.

• Minimal bureaucracy and fast decision-making processes.

• Long-term professional and career growth opportunities.