Technical Support / Microsoft 365 Administrator

About the Company

Our partner is a US-based Managed Service Provider with 6+ years on the market. 

We're looking for a proactive Microsoft 365 Administrator to help manage, optimize, and support our Microsoft 365 ecosystem. You'll work hands-on across core M365 services, handle day-to-day technical challenges, and help the team get the most out of modern workplace tools.

This is a strong fit for a mid-level specialist who's confident with M365 administration and ready to own their area — with room to grow into more complex architecture, security, and migration work over time.

What you'll do

• Administer and manage the Microsoft 365 environment — Exchange Online, OneDrive, and Teams
• Monitor system health, usage analytics, and service performance
• Help design and implement Microsoft 365 solutions aligned with business objectives
• Carry out and support migrations from on-premises or third-party systems to Microsoft 365
• Establish data governance, retention policies, and compliance controls
• Drive adoption of Microsoft Teams, SharePoint, and other collaboration tools
• Provide training, documentation, and best practices to end users
• Be a go-to person for M365 questions and help resolve more complex cases

What we're looking for (required)

• 2+ years in Microsoft 365 administration and architecture
• Strong hands-on expertise with Microsoft Teams, Exchange Online, and OneDrive for Business
• Experience with Microsoft Entra ID (Azure AD), including identity and access management
• Solid understanding of M365 security, compliance, and governance features
• Experience with migrations (email, file shares, tenant-to-tenant, etc.)
• Strong troubleshooting, analytical, and communication skills
   

Nice to have

• Hands-on experience with Microsoft Purview or compliance center tools
• PowerShell scripting and automation
• Background in consulting or client-facing roles
• Project management and implementation experience

Interview Process

1. Recruiting Interview
2. Tech Interview — English proficiency + surface technical questions
3. Technical interview with team leads — deeper M365 & email questions
4. Offer

Work Environment

• Daily standup 9:00–9:45 AM ET (Ukraine: 16:00 – 01:00, or 15:00 – 00:00 during DST mismatch)
• Communication style: friendly, informal, more like a team chat than corporate hierarchy
• 75–80% written communication (tickets, email), 20–25% calls
• Many clients speak Russian; some are English-only
• Tools: Atera (PSA + RMM), MS Teams, Office 365 stack

Compensation & Benefits

Base Salary – Up to $2,500/month

On-call Bonus – $100/week of duty (~1 week/month)

Annual Bonus – Yes, ≈ 13th salary

Probation – 3 months, fully paid

PTO – 10 vacation days + ~10 US public holidays + 10 personal/sick days

Equipment – Not provided by default. Negotiable.

Payment Options

Crypto (white, legal, with proof of origin)