Customer Support Specialist (offline)

Webxloo is an international company with R&D offices in Ukraine, specializing in the development of IT products for the automotive selling industry.

Currently, we are looking for Support Specialists to work with our Auction Management System — fully integrated cloud-based suite of modules engineered to overcome auto auction challenges in supporting their dealer clients.

We expect our perfect candidates to have fluent English (both spoken and written), good communication and follow-up skills to be successful in supporting our customers.

Responsibilities
- Installation and configuration of software, training clients to work with it.
- Receiving and managing requests from customers (calls / emails / chat).
- Researching and resolving complaints to ensure customers’ retention and satisfaction
- Providing troubleshooting assistance for customers’ orders, account statuses and relevant problems
- Have thorough understanding of the company, activities, services and be able to answer the questions raised by a customer
- Answer all incoming calls in a professional and timely manner
- Keep a consistently positive, professional and cooperative tone with customers.

Experience and skills needed
- Must be fluent in comprehension, reading and writing English. Other languages are the benefit
- Proven telephone customer service experience in a call center environment
- Advanced PC user, experience in creating / editing websites
- Ability to work from 06:00 pm to 03:00 am Ukraine time (to support North American operational time zones)
- Excellent follow-up skills
- Clear speech and confident voice
- Professional phone etiquette, good phone and communication skills
- Good conflict resolution skills
- Ability to work effectively with minimal supervision
- Result-oriented mindset.

Will be a plus
- Experience in software testing or understanding basic concepts of software testing
- Knowledge of HTML/CSS

We offer
- Full-time job (working hours mostly from 18:00 to 03:00, remotely)
- Highly competitive salary, regular salary review
- Working (remotely) in a team, introductory and current trainings, team building activities
- Perspective to become product manager or country manager
- Continuous practice communicating with native English speakers
- Advantages of working at home
- A culture that values opportunity for growth.

Technical requirements: High-Speed Internet (a minimum 5-10 Mbps upload and download speeds), a headset (headphones and microphone) and a camera to support video calls capability.

Are you interested? Any questions? If yes, contact us.

About Webxloo

Webxloo, LLC was founded in 2005 by a small group of innovators, who dared to take a step and make a change. Time has passed and our hard work paid off: now Webxloo is a team of 70+ professionals with big plans for the future.


There are three things you will be provided with in Webxloo:

Employee benefits

Our company is our people. We care about our employees and create the work environment that helps to grow professionally and personally.

✔Rest
Rest is a very important part of our workflow. Each full-time employee who has worked for 6 months is eligible for Paid Vacations. Also, we always try to distribute tasks properly, so we rarely have overtimes. We believe that employees should get enough rest.

✔Healthcare Bonus
We want you to thrive in your career and in your life outside the office as well. Webxloo offers Healthcare Bonus to every full-time employee with 6 or more months of service.

✔Quick promotion

Time is the most valuable asset we have. In Webxloo you won’t have to wait years for promotion, we appreciate our employees’ achievements and reward them accordingly. There is a saying we have in our company: you are moving up or you are moving out. It might sound tough but once you join our team, you’ll understand that there are no chances to avoid personal and professional development in such work environment as ours.

✔Secure future

We have been consistently moving forward for the last 16 years. Our people have been progressing alongside us. The goals we want to achieve are very ambitious. We are not one of those companies who settle for mediocrity, second best is not an option for us. If you join us, you’ll fulfill that dream being a part of big, prominent, and stable community where your ideas will be valued.


If you want to improve your career and your life by becoming a member of our international team, apply for one of our openings.

Company website:
https://webxloo.com/

DOU company page:
https://jobs.dou.ua/companies/webxloo/