Service Desk Specialist

Наш партнер – міжнародна продуктова iGaming компанія, B2B game provider із понад 12-річним досвідом на ринку в пошуку Service Desk Specialist. 

Основний фокус компанії — regulated European markets, а продукти представлені у 27+ юрисдикціях.

Main Responsibilities

– Provide IT support to employees (remote and on-site)

– Manage user accounts, permissions, and system access

– Handle onboarding and offboarding from the IT side

– Prepare and configure employee workstations

– Manage IT equipment procurement, delivery, and inventory

– Troubleshoot hardware, software, and system issues

– Maintain IT documentation and asset records

– Support internal tools (Google Workspace, Atlassian, GitHub)

– Participate in IT infrastructure and security improvements

Mandatory Requirements

– 2+ years in IT support / Service Desk / system administration

– Experience with access management, onboarding, equipment provisioning

– Experience supporting macOS 

– Experience with MDM solutions

– Understanding of network basics (DNS, DHCP, VPN, TCP/IP)

– Basic understanding of cloud platforms (AWS / Azure / GCP)

– Basic understanding of GitHub access management

Nice to have:

– Experience with VPN or LDAP

– Administration experience in Atlassian, GitHub, AWS

– Interest or experience in security topics (Zero Trust, access control, endpoint security)

We offer

– Competitive EUR salary

– Quarterly bonus system

– Flexible schedule

– Medical insurance

– Unlimited vacation and sick leave

– Budget for professional learning

– Modern hardware