Pre-VIP Support Manager (iGaming)

What you will do:

— Provide high-level support to premium players via LiveChat, WhatsApp, and email;
— Handle complex requests related to payments, bonuses, technical issues, and in-game situations;
— Personally assist key players, helping them navigate the platform;
— Monitor player activity history, engagement, account settings, and VIP program status;
— Escalate issues to internal teams (payments, tech support, backend);
— Suggest improvements to the VIP service and contribute to the development of new features.

What we expect:

— 1+ years of experience in iGaming, Customer Care or related industries;
— Excellent communication skills: attention to detail, empathy, and clear, professional language;
— Stress resistance and the ability to work with demanding clients;
— English proficiency at C1 level or higher (written);
— Confident use of CRM and ticketing systems; strong technical literacy.

What we offer:

— Remote work, 5/2 schedule (Wednesdays and Thursdays off, 12 - 21);
— Payments in USDT (white crypto);
— Fixed salary of $1000 + performance-based bonuses (KPI);
— Access to Gemini Advanced;
— Training and support from an experienced international team;
— Opportunity for growth within the project.