Customer Support Specialist (English, Contract Based)

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group - a global award recognizing companies with strong cultures and outstanding workplace environments.

Our Position

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

As we continue to grow, we are looking for a Customer Support Representative who will help maintain high-quality service standards and provide fast, efficient support in a dynamic, high-load environment.

Work schedule:

• 2/2 working shifts;
• 12-hour shifts. Day shift: 7:00 AM - 7:00 PM. Night shift: 7:00 PM - 7:00 AM. Latvia time;
• Includes night shifts and weekends.

Important! It’s a ontract-based cooperation with the opportunity to transition to long-term collaboration after 6 months based on performance.

You will:

• Communicate with users via live chat (90%) and email (10%);
• Handle multiple chats simultaneously;
• Support users with account-related questions, payments, bonuses, and general platform usage;
• Resolve customer issues in a timely and efficient manner;
• Follow internal guidelines and quality standards.

About you:

• English level B2+ (C1 preferred);
• 6+ months of experience in Customer Support or other customer-facing roles;
• Typing speed 45+ WPM;
• Strong computer skills (fast navigation, multitasking, basic Excel);
• Ability to work in a fast-paced environment;
• Strong communication and problem-solving skills;
• Attention to detail and ability to learn quickly;
• Flexibility with schedule (night shifts and weekends required).

Working at EverHelp means:

• Opportunity to work with an international product;
• The possibility to work fully remotely;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.

Send us your CV and join EverHelp.