PSP Onboarding and Relationship Manager

A leading payments consultancy specializing in fintech is looking for a PSP Onboarding & Relationship Manager to join a growing payments team focused on expanding, managing global payment solutions for merchants, maintaining relationships with PSPs, EMIs, banks, acquirers, and other payment partners.

This role is ideal for someone with hands-on experience in payments, fintech, acquiring, PSP onboarding, and banking relationships, who understands how to move merchant setup from initial assessment through onboarding and go-live.

You will work across partner communication, onboarding coordination, documentation, internal follow-up, and ongoing relationship management. The right candidate is commercially aware, operationally strong, highly organized, and comfortable working in a fast-moving international environment.

What you will do

• Manage onboarding processes with PSPs, EMIs, banks, acquirers, and other payment partners
• Coordinate end-to-end onboarding requirements, including KYB/KYC documentation, application forms, supporting files, and follow-ups
• Build and maintain strong working relationships with external financial partners
• Support internal teams and merchants/clients on payment setup, onboarding requirements, and operational questions
• Evaluate potential new PSPs, EMIs, jurisdictions, and payment solutions based on business needs
• Compare providers across key factors such as onboarding feasibility, industry fit, geography, settlement flows, and commercial terms
• Track onboarding pipelines, outstanding requirements, and partner communication in CRM and internal trackers
• Help drive partner launches from initial outreach or request through approval and go-live
• ● Identify onboarding bottlenecks and improve internal processes for speed, quality, and transparency

What we are looking for

● 1–3+ years of experience in fintech, payments, PSPs, EMIs, acquiring, banking relationships, or payment operations

● Exposure to local acquiring, cross-border acquiring, alternative payment methods, or multi-entity payment setups

● Practical understanding of merchant onboarding, KYB/KYC requirements, SEPA/SWIFT basics, payment flows, and acquiring concepts

● Experience working with one or more of the following: PSPs, acquirers, EMIs, banks, payment gateways, APM providers

● Strong communication skills and confidence dealing with external partners and internal stakeholders

● Ability to manage several onboarding cases or partner workstreams at the same time

● Strong attention to detail, ownership, and follow-through

● English at professional working proficiency

What we offer

● 100% remote role

● Opportunity to work with global PSPs, EMIs, banks, and fast-growing fintech businesses

● International, dynamic, and commercially driven environment