Customer Support Agent (offline)

As a customer support assistant, you will be expected to deliver flawless customer experience by providing ongoing support, sharing best practices and recommendations with our users, collaborating with internal teams to manage processes resulting in customer success. Overall, you will guide customers in improving their e-learning development skills.

*Daily activities*
- Interact with customers through multiple channels (emails, chats, and calls)
- Register customer responses, complaints and remarks and handle requests for assistance
- Collaborate cross-functionally with Sales, Developers, Marketing, and Testers
- Contribute to overall improvement of internal processes
- Be the voice of customers in our team

*What we look for in you*
- Bachelor’s or Master’s degree
- Fluency in English, strong written and verbal communication skills
- Strong computer skills and understanding online software products and services (SaaS)
- Positive and passionate attitude to your responsibilities
- Being polite and diligent
- Being a team player
- Ability to handle multiple tasks simultaneously, stress resistance
- Experience working with English speaking customers is a plus
- Willingness to work evening and night shifts to assist users from other time zones (North America and Asia-Pacific)

*What we offer*
- Great company culture
- An international team that challenges you all the time to find the best possible solutions and improve your skills
- A competitive salary
- Growth opportunities
- A comfortable office
- Free coffee ?

*Information on our shifts and your onboarding period:*
For the first 2 months you will be trained during the usual business hours: 8.00 – 17.00. After you are ready to take a shift on your own, your routine cycle will be as follows:
Week 1: evening shifts (14.00 – 22.00)
Week 2: night shifts (19.00 – 03.00)
Week 3: 2 days off, 3 days of 4-hour day shifts in the office

*Please note that we are looking for candidates who live in Zhytomyr, no remote work opportunities - there is a lot to learn from the team on a daily basis*

About Easygenerator team, ISM Ukraine

Within the ISM group, our team works on Easygenerator - an award-winning e-learning tool, recognized for outstanding achievements in the field of corporate learning. The company is based in Rotterdam, the Netherlands, and has over 50 000 users in over 150 countries. Our clients (among them are such giants as Zanussi, Electrolux, Siemens and DeLonghi) embrace the tool to optimize learning experience for their employees.
We are ambitious about developing our product, and we are looking for team players who are highly motivated, disciplined and reliable. We provide comfortable atmosphere, challenging and stretching tasks and mentoring, and we expect responsibility, initiative and learning agility from you.

Company website:
https://www.easygenerator.com/