Technical support engineer (offline)

Requirements:
· Work experience in technical support
· Advanced computer skills
· Analytical mindset
· English — upper-intermediate and higher
· Effective self-organization skills, disciplined approach, resilience
· Excellent communication skills, ability to communicate with clients

Responsibility:
· Working with a database
· Simulating user’s cases at the test environment
· Assisting Dev and DevOps teams in an investigation
· Communication with clients via phone calls, emails, jira;
· Resolving product related issues;
· Integration support;
· Bug reproducing / reporting;
· Data issues research

Will be a plus:
· German or French - upper-intermediate and higher

We offer:
· Attractive financial package
· Paid vacation, holidays and sick leaves
· Challenging projects
· Professional & career growth
· Great atmosphere in a friendly team
· Central office location

Preferences: IT Support, Systems Administration

Want to learn more? Please send resume

About Cloud Works

Product Saas Company.
Cloud Works was founded in 2011. The company’s goal is to develop the world's best client-oriented retail management system, Teamwork Commerce.
Our product has been positively appraised by 120+ clients in 24 countries: the USA, Canada, Mexico, Brazil, Japan, the UK, Peru, China, and France and other.
Our main offices: Kharkiv and Kyiv (Ukraine), Tampa (Florida, the USA).
Our mission: to create the world's best retail management system, as a result of that, develop ourselves and change the world around us for the better.
We call ourselves “Family Company” because our main values coincide with the basic values of a family. Here we support each other, hang out together, joke, and create some cool stuff ;) Come with us!

Company website:
https://cloudwk.com/