Customer Success Manager (offline)

As a Customer Success Manager you'll:
- Receive and sort customer emails and respond to their queries via email, chat and phone.
- Verify the accuracy of the data sent by our customers.
- Provide an advice to customers connected to usage of our product.
- Provide exceptional experience to our customers.

Some things we consider critical to succeeding in this role:
- Fluent English (both oral and written).
- Strong communication skills.
- Previous experience in Tech Support.
- Time-management skills.
- Acquaintance with IT sphere.
- Readiness to work during night shifts.

Will be a good plus:
- Experience in trading platforms, stock exchanges.
- Polish language (Intermediate or higher).

We can offer:
- Competitive salary (paid in USD).
- 5/2 schedule .
- Up-to-date office in the city center.
- Ambitious and friendly team.
- Health insurance.
- Unlimited coffee/tea, fruits and cookies.
- Career promotion.

About qoob

qoob - is an innovative smart solution designed to modernize urban infrastructures.

qoob - is a multifunctional pod offering a private space in public places for in-person or online meetings, individual workspace, or simply a retreat to unwind.

Ideal for high-traffic locations like city centers, business parks, universities, airports, railway stations, and shopping malls, qoob plays a prior role in advancing urban development.

Committed to the UN Sustainable Development Goals (SDG), our Berlin-based startup, founded in 2022, contributes to a sustainable ecosystem through the culture of place sharing.

Company website:
https://qoob.zone/