Objectives: -Answer customers’ questions and resolve any issues that they may be facing; -Deep diving into administrative tools to determine the cause of the issue & escalate it to the concerned person/team; -Work on collecting and tracking user feedback; -Work closely with the product teams to resolve issues and share customer feedback; -Delivering an exceptional support experience to all customers; -Identifying problem areas/issues and flagging them to the concerned team.
Competencies: -Fluency in English & Russian/Ukrainian ( + German/ Polish/ French/ Portuguese/ Spanish/ Turkish); -Strong technical and analytical skills; -Strong understanding of Empathy; -Ability to provide proactive and innovative solutions; -Outstanding written and verbal skills; -Ability to understand customers needs; -Ability to work in teams.
About Preply
Preply is a global language learning marketplace, connecting 50,000+ tutors with millions of learners from all over the world. Since the company launched in 2012, students have signed up to more than 15 million lessons. Backed by some of the world’s leading investors, Preply is on a mission to shape the future of effective learning. Fueled by a belief that live engagement with a teacher is still the most effective way to learn a new skill, Preply is building a personalized learning space that will enable individual learners to reach their goals in the fastest way possible. Powered by a tenfold increase in revenues over the last three years, Preply is now leading the online language tutoring segment globally and has 400+ employees of over 50 nationalities based across Barcelona, Kyiv and the US. Preply is driven by a culture of experimentation and data-driven learnings, focused on building best-in-class consumer and enterprise solutions.