Customer support manager

Requirements:

- Fluent English
- Fluent Ukrainian and Russian
- Intermediate to Advanced Spanish will be a plus
- Previous experience in customer support or sales will be a plus
- Excellent Communication skills
- Good typing skills
- Analytical & Research skills

Responsibilities:

- Resolving basic to complex support issues for customer inquiries received via omnichannel support (emails-tickets, live chat and calls)
- Becoming a product expert
- Ensuring customers' satisfaction
- Communicating with developers (and other departments) during investigation of client’s cases reported on Jira
- QA — investigation/reproducing of client’s issues
- Covering additional tasks on Demand
- Working in shifts (day/night/morning)

We offer:

- Compensation in USD equivalent
- Paid training and trial period (1−3 months)
- Day/Evening/Night shifts (Mon-Fri: 09−16, 16−23, 23−06, Weekends: 15−23)
- 2 days off per week
- Comfortable office near metro Pochaina
- Friendly and creative atmosphere

Important:
As we are a young and fast growing company, we may switch to the full 24/7 support in future.
Be ready to work 8 hours per day on average.

About Unicheck

Unicheck is a high performance plagiarism checker for educational, professional and personal use. It has already become a #1 choice for more than 1M individuals, as well as corporate and educational institutions worldwide, helping detect plagiarism in any text.

Company website:
https://unicheck.com/uk-ua

DOU company page:
https://jobs.dou.ua/companies/unicheck/

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