Customer support manager (offline)

Requirements:

- Fluent English
- Fluent Ukrainian and Russian
- Intermediate to Advanced Spanish will be a plus
- Previous experience in customer support or sales will be a plus
- Excellent Communication skills
- Good typing skills
- Analytical & Research skills

Responsibilities:

- Resolving basic to complex support issues for customer inquiries received via omnichannel support (emails-tickets, live chat and calls)
- Becoming a product expert
- Ensuring customers' satisfaction
- Communicating with developers (and other departments) during investigation of client’s cases reported on Jira
- QA — investigation/reproducing of client’s issues
- Covering additional tasks on Demand
- Working in shifts (day/night/morning)

We offer:

- Compensation in USD equivalent
- Paid training and trial period (1−3 months)
- Day/Evening/Night shifts (Mon-Fri: 09−16, 16−23, 23−06, Weekends: 15−23)
- 2 days off per week
- Comfortable office near metro Pochaina
- Friendly and creative atmosphere

Important:
As we are a young and fast growing company, we may switch to the full 24/7 support in future.
Be ready to work 8 hours per day on average.

About

DecenterAds is a young programmatic advertising company with headquarters in Singapore. We use the latest ad tech solutions and work according to IAB standards to provide our clients and partners with robust inventory monetization and ad buying. We work with both supply- and demand sides and offer publishers and advertisers our own SSP and DSP respectively.
What we offer for supply-partners:
header bidding technology
— SDKs
— APIs
— JS tags
— ad verification tool
What we offer for demand partners:
— wide range of targeting options
— in-built traffic quality control
— black- and whitelisting
— OpenRTB integrations
As we are instantly growing, we welcome NodeJS developers, Sales and Account managers to our team. Our offices are located in Kyiv and Mykolayiv. We offer standard HR policy that includes:
— 8 h day shifts (mon — fri)
— 15 working days vacation
— comfortable office in the city center
— awesome corporate events
— sick leaves
— friendly team

Company website:
https://alp.com.ua/

DOU company page:
https://jobs.dou.ua/companies/decenterads/