Customer Support Manager (offline)

Responsibilities:
technical support via the ticketing system
prioritizing user requests
analyzing and testing the operation of the application
providing individual solutions for customers based on their business needs

Requirements:
spoken and written English — Intermediate or higher
analytical skills: to evaluate the information and decompose high-level information into details
a challenging and inquiring mind
attention to details and tenacity
quick logical thinking

It might be an advantage if you have:
experience as a technical support (or similar — QA, technical writer)
experience in eCommerce (Magento/eBay/Amazon) area

What we offer:
work in the product IT company
friendly atmosphere
employee benefits
constant development
no bureaucracy
modern and comfortable office with a cabinet system

About M2E

Hello, we are M2E Pro — a dynamically growing IT product company developing our own eCommerce solutions. Our project gained a wide recognition of the users from around the world and received numerous awards, including the title of «Product of the Year» at the eCommerce Expo UK.

Company website:
http://m2epro.com