Technical support engineer/L2 (offline)

•Handle chats with technical queries
• Attempt to provide resolutions on the first interaction with customers
• Fix end-user issues that are resolvable through the application user interface
• Log analysis
• Minor bug fixing
• Document, track, and monitor problems to ensure timely resolutions and adequate follow-up with clients
• For verified software “bugs” or “enhancements,” create a ticket and associated detail within the JIRA system

О проекте
“Fincue” is a financial platform, particularly focused on lending. We help financial organizations worldwide to achieve the technological excellence. From the online lending companies to the payment solution providers, we serve FinTech companies of all kind.

About Mia Gaming

Mia Gaming is a product company in the mobile gaming and mobile business eco system. We build products, source teams and build operations for some of the strongest game companies and direct to consumer operations.

Company website:
http://miagamingltd.com/