Helpdesk Engineer (offline)

As we are growing fast, we’re looking for a Helpdesk Engineer to join our team.

Requirements:
Prioritization of work tasks;
Computer hardware knowledge (troubleshooting, block replacement of defective elements);
Strong knowledge of Windows 10 (installation, configuration and troubleshooting);
Basic knowledge of MacOS (software installation, configuration and troubleshooting);
Confident orientation in the Apple products line;
Basic knowledge of OSI/ISO model;
Basic knowledge of DNS, DHCP, RDP, WDS, AD;
Stress tolerance;
Good communications skills
English — Pre-Intermediate.
Reading technical documentation in English.

Will be a plus:
Basic knowledge of Windows Server 2016 (Hyper-V, Radius, LDAP & etc.);
Basic knowledge of Linux (CentOS, Ubuntu & etc.);
Basic knowledge of Cisco network devices.

Responsibilities:
Planning purchases of new users equipment;
Reception of new equipment and inventory management;
New workplace preparation (Mac and Windows);
End user support (environment configuration and troubleshooting);
Work with office equipment such as printers etc. (setting up, connecting users);
Troubleshooting network issues.

Perks:
Paid training programs, language courses;
Medical insurance, gym, lawyer support, etc.;
Free parking spot at a guarded lot near the office;
Wonderful office with the irresistible view;
Jam-free roads to the office and back;
Comfortable working hours 11-20;
Great team events;
Travel discounts;
Variety of knowledge sharing opportunities.

About Paycord

Paycord - is a Ukrainian PayTech company. Our product is a payment service that connects interested business clients with providers that offer access to local and international payment methods.
At Paycord we understand the importance of expansion. Our goal is to make life easier for businesses who enter new markets. We are here to help different businesses strengthen their performance on emerging markets.

Company website:
https://paycord.com/