L2 Technical Support Engineer (offline)

Responsibilities:

- Providing support via phone and emails for the application that used widely in healthcare, retail, and other industries;
- Working with an AI platform/application that uses AI to predict workload and optimization;
- Troubleshooting with use the app;
- Monitoring integrations with other systems, system performance (CPU, memory usage);
- Managing configurations and applications deployment on-premises (client's servers);
- Providing server's maintenance (licenses, space in servers, configurations);
- Resolving tech issues related to application customization or integrations with different platforms/software, for example, HR tools;
- Writing support documentation, recording videos and tutorials, creating presentations, and any other self-service materials;
- Providing us weekly reports on the issue list.

Skills and Qualifications:

Fluent English;
1 year+ of Customer Support Experience;
Experience in the installation of system software like IBM WebSphere, Apache Tomcat, etc;
Experience of working with Java Web Application;
Java knowledge as a plus;
Experience working with databases;
SQL knowledge;
Networking - SSL certificate updates.

We offer:

Downtown Kiev location in a modern office (10-minute walk from Kontraktova);
Competitive compensation linked to UAH/USD rate;
Medical and Life insurance after the trial period;
English classes with the native speaker;
Business hours: early morning shifts;
Corporate training and parties.

If you have qualifications needed and ready to maintain the required duties on a daily basis, please apply!

About Dev.Pro

Dev.Pro helps innovative technology companies scale their business by leveraging its software engineering expertise. We focus on productivity, which we achieve by drawing together the right mix of talent for the job. To deliver exceptional value to our customers, we invest in training programs, infrastructure, and the environment.

Company website:
https://dev.pro/