Head of Operations (Logistics Hub / Warsaw)

About Us
Liki24 is a marketplace of healthcare products and services.
Our mission is making health affordable and accessible for everyone.
We aim to deliver an exceptional customer experience, providing seamless access to various goods across multiple markets, enhancing customer satisfaction, and solidifying our place as a leading health and wellness marketplace.

About the Role
We are preparing to launch a new logistics hub in Warsaw and are looking for a Head of Operations to lead this initiative from the ground up. This is a hands-on leadership role with full ownership of setting up, scaling, and running day-to-day logistics operations while collaborating closely with other international logistics hubs and internal teams.
You will be responsible for establishing efficient processes, ensuring smooth shipping operations across Europe and globally, hiring and managing a small local team, and maintaining strong relationships with couriers, suppliers, and local authorities. Over time, the hub will also manage a small permanent stock of goods, requiring solid inventory and operational control.
This role is ideal for someone who enjoys building operations from scratch, thinks critically, adapts quickly, and is comfortable solving problems in a fast-moving environment.

Who This Role Is For
This role is for a builder and operator, not a purely strategic manager. You should be comfortable being close to daily operations while also thinking ahead, improving systems, and scaling the hub over time.
If you enjoy creating order from complexity and taking full ownership of operations, this role offers the opportunity to shape a key logistics function from day one

Requirements

Fluent/Native Polish + English (spoken and written)
Eligible to work in Poland
Proven experience in people hiring, coordination, and management
Strong ability to build processes from scratch and improve existing ones
Excellent critical thinking skills; a calm, balanced, and creative approach to problem-solving; flexibility; and the ability to adapt to rapidly changing dynamics
Hands-on experience with any ERP/CRM system (inventory, order management, operations, etc.)
Familiarity with any analytics and reporting tools (Metabase, Power BI, or similar)
High level of ownership, independence, and operational/entrepreneurial mindset

Responsibilities

Hub Setup & Operations
Lead the setup of the Warsaw logistics hub, including processes, workflows, and operational standards; actively participate in the launch itself
Design, implement, and continuously improve end-to-end operational processes (receiving, sorting, packing, labeling, shipping, inventory management), including planning for and organizing a new or expanded workspace/hub as volumes grow in the future
Ensure smooth coordination with other company hubs and operations teams
Oversee daily hub operations to ensure efficiency, accuracy, and on-time deliveries
Oversee the calculation of hub expenses, profitability, and cost optimization, and define target cost structures and team efficiency metrics to support future volume expansion

Team Leadership & Hiring
Hire, onboard, and manage a small local team (initially 1–3 people)
Provide clear task allocation, performance feedback, motivation, and hands-on support
Set and optimize work schedules for the team
Foster a culture of accountability, ownership, mentorship, and continuous improvement

Inventory & Shipping Management
Manage and optimize permanent stock held at the Warsaw hub
Oversee sorting, packing, and shipping of goods across Europe and globally
Oversee the procurement and delivery schedule for packaging materials
Ensure compliance with internal standards and external shipping requirements

Courier & Partner Management
Coordinate daily operations with courier and delivery partners
Negotiate and maintain favorable commercial and operational terms with Polish logistics providers and other partners
Resolve delivery issues, delays, or exceptions efficiently

Systems, Data & Reporting
Work with the internal ERP/CRM system for inventory, orders, and operational tracking
Use analytical tools such as Metabase, Power BI, or similar to monitor performance
Track and analyze key operational metrics (costs, delivery times, error rates, capacity, etc.)
Provide regular operational updates and insights to internal stakeholders

Compliance & Local Coordination
Interact with local authorities and service providers as required
Ensure hub operations comply with local regulations and company policies

Would be a plus
Experience in logistics, supply chain, or operations management
Understanding of warehouse or fulfillment operations
Experience negotiating with suppliers or logistics partners
Proven experience in cost reduction and tax optimization
Knowledge of Ukrainian or Romanian.

What We Offer
Opportunity to work in a global company with a strong social mission.
Ability to transform your ideas into impactful realities.
Chance to be part of an open-minded and innovative team.
Exceptional opportunities for personal and professional growth.
20 paid vacation days, 21 paid sick leaves, and paid national holidays.
Flexible schedule with the option to work from home.

We are making Health! If you’re excited about growth challenges, passionate about impact, and not afraid to experiment — join us!