Customer Support Specialist

We are looking for a Customer Support Specialist to provide timely, friendly, and effective support to our customers. Your role will be key in creating a positive experience and building trust in our brand.
 

Responsibilities:

• Respond to customer inquiries quickly and professionally via email, chat, and other channels.
• Solve customer issues efficiently and helpfully, ensuring a positive experience.
• Use provided scripts as guidance but also personalize responses when needed.
• Maintain accurate records of customer interactions and feedback.
• Contribute to creating a friendly and supportive brand image.
   

Requirements:

• English language skills are mandatory, minimum B1 level, as all communication will be in English.
• Attention to detail and accuracy in communication.
• Patience, persistence, and a genuine desire to help people.
• Ability to follow scripts while also adapting to individual customer needs.
• Experience in e-commerce or customer support is a plus but not mandatory.
   

We offer:

• Work in a fast-growing e-commerce brand.
• Friendly and supportive team environment.
• Opportunities for growth and development within the company.
• Competitive salary and clear responsibilities.
   

If you enjoy helping people, have a positive attitude, and want to contribute to building a great customer experience, we would love to hear from you!