Senior Bot Developer

We are looking for an experienced Senior Bot Developer to join our team on an outstaffing basis.

Employment type: Full-time
Project Duration: 6 months (with possible prolongation)
Location: Europe, Ukraine (remote)
Language: English B2 (upper-intermediate)

Must-have qualifications:
- 5+ years of professional development experience, ideally in customer engagement, communication platforms, or SaaS integrations
- Strong proficiency in at least one modern programming language (JS, Python, or similar)
- Solid understanding of REST API integration
- Solid understanding of conversational AI design, NLP pipelines, and GenAI-driven chatbots
- Practical experience with Conversational AI platforms (any platform is valuable, since it shows domain knowledge: channel limitations, data formats, conversation logic, etc.)
- Understanding of contact center concepts (agents, skills, roles, routing, integrations between systems)
- Ability to work directly with clients and manage multiple projects/tasks simultaneously

Nice to have:
- Experience with JS/NodeJS
- Familiarity with NLP and GenAI