Customer Success Manager

💡About Epom:

We are an ecosystem of ad tech solutions built for meaningful advertising. Our brand is an early adopter of programmatic and ad tech innovations. We entered the industry at its dawn and honed an ad serving technology to perfection.

Today, we produce solid pieces of ad technology to empower brands, agencies, and networks. We make ad tech accessible, transparent, and effective for our clients. On the other side, we are flexible, friendly, and value the human approach to the business.

📈Your Responsibilities:

• Increasing clients' profitability (helping them spend more and earn more);
• Onboarding clients (teaching them about new functionality and product updates);
• Conducting platform demos for potential clients as needed;
• Data analysis, inventory management, and assistance in campaign launches;
• Upselling clients as needed;
• Handling critical/complex/high-priority issues, and making independent decisions regarding team issues;
• Obtaining, aggregating, and communicating customer feedback to product and business teams (measuring customer satisfaction and expectations of working with the product).

🪄Your Experience & Skills:

• Fluent English skills;
• Experience in launching advertising campaigns and working with self-serve traffic buying platforms, as well as experience in traffic buying on the side of a direct advertiser (product owner) would be a plus;
• Experience in account management and upselling;
• Experience in conducting monthly calls with clients and the finance department;
• Ability/willingness to work independently;
• Using common sense and a sense of urgency in the decision-making process when assessing problems/situations;
• Ability to communicate effectively with clients, show empathy, help the client, and teach them (since our goal is to build trusting relationships with the client and be confident that our product truly helps their business).

💎We offer:

🔹 Great team ready to assist and give feedback on any stage to celebrate great results together;

🔹 Ongoing opportunities and personal growth in a leading ad tech company;

🔹 Flexible working hours (start your day between 9:00 and 11:00);

🔹 Wellbeing program;

🔹 PE accounting support;

🔹 Paid vacation and sick leaves;

🔹 Social events;

🔹 Good salary in USD that matches your skills and experience.

🔦Interview stages:

🔸 Introduction to Epom (30 minutes): We'll meet on Google Meet, get to know each other, and of course, discuss your experience and skills.

🔸 Interview with the Head of Sales and Team Lead (1 - 1.5 hours): We'll meet on Google Meet / in our office for a detailed discussion about the position. We'll discuss any questions you may have, and there will be a few case studies from the Head of Sales.

🔸 Job Offer: We'll make you an offer that's impossible to refuse, and we'll be eagerly waiting to welcome you to our Epom team😎.