Senior Key Account Manager (Merchants)

Level: Senior

Role Type: Strategic commercial KAM for high-risk PSP

Reporting: Head of KAM Merchants / CBDO

Location: Remote / EU timezone

A Senior KAM who manages strategic merchants, drives turnover growth, increases LTV,

strengthens relationships, and handles high-level escalations. This is a commercial role, not

support. The candidate must be able to negotiate, own accounts end-to-end, understand

payments and high-risk verticals, and lead the commercial stream of onboarding.

Key Requirements:

- 3–5+ years as KAM / Senior KAM / Account Director in PSP, fintech, iGaming, high-risk.

- Full ownership of a revenue-generating merchant portfolio (not Customer Support).

- Experience in high-risk verticals: gambling, betting, crypto, forex.

- Proven experience running QBRs, building growth plans, working with KPIs.

- Cross-functional experience with Tech, Compliance, Legal, Finance.

Skills:

- Deep understanding of payment flows: APMs, routing, conversions, holds, CB-rate.

- Strong commercial negotiation skills.

- CRM + Confluence + Jira proficiency.

- Portfolio analytics: volumes, margins, limits, risk indicators.

- Experience onboarding high-risk merchants.

Personal Traits:

- Strategic thinking + fast operational execution.

- Ability to manage pressure and tough escalations.

- Mature communication.

- High ownership and proactivity.