Mobile Technician

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Mobile Technician to join one of our clients' team. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Responsibilities:

• Diagnose, troubleshoot and repair mobile devices;
• Quality control and testing of repaired devices to ensure full functionality. Resolve/manage customer inquiries;
• Able to interact positively with customers at the storefront and over the phone;
• Ability to multi-task between repairs and customer service, Other related duties as required;
• Maintain and use repair tools and equipment. Including software and in-store POS system to track repair job sheets and inventory;
• Strategically plan the order of operations to ensure a successful repair;
• Provide estimates and quotes;
• Glass only replacement;
• Microscopic Board work; component replacement Hand-solder SMT components,
• Remove and replace thru-hole comp without board damage, solder wires and cables,
• Diagnosis, troubleshoot and repair mobile devices;
• Identify assembly and documents issues;
• Repair logic board issues from water damage.

Job requirements

• 1–3 years of hands-on experiences to repair a variety of mobile devices.
• Excellent knowledge of customer service best practice with previous experience;
• Ability to repair a variety of mobile devices (i.e., iPhone, Samsung, LG, Motorola, Sony, Huawei and OnePlus phone, and iPads.);
• Experience with the following: Microscopic Electronics Board Experience;
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing;
• Knowledge of mobile devices including manufacturers, operating systems, and network service providers;
• Willing to work flexibly and with enthusiasm;
• Excellent organizational skills;
• Good attention to detail and ability to show initiative;
• Previous experience of working in a Repair Technician role;
• Ability to demonstrate practical troubleshooting and problem analysis techniques;
• Ability to plan and prioritize your workload without supervision;
• Ability to prioritize, manage and perform under pressure.