Customer Support Specialist (German-speaking customers) (offline)

Responsibilities:
● Responsible for customer product adoption (Knowing Client products inside out so that he/she can answer user questions);
● Requirements gathering (Adoption of Customer);
● Documenting requirements for dev team;
● Perform Acceptance testing;
● Documenting Cases/Issues in a way that Developers can quickly understand and reproduce the problem (Client bug reports tracking);
● Maintaining a positive, empathetic and professional attitude toward customers;
● Responding promptly to customer inquiries;
● Communicating with customers through various channels, Email, Phone, WhatsApp, etc;
● Acknowledging and resolving customer complaints;
● Keeping records of customer interactions in the ticketing system;
● Maintenance of the knowledge database;
● Communicating and coordinating with colleagues as necessary;
● Creating a daily Status sheet of Customer Support;
● Ensure customer satisfaction and provide professional customer support.

Requirements:
● Good German for spoken and written conversation;
● Readiness for onsite visit one-three months duration;
● Strong focus on the customer;
● Fast in understanding customer problems;
● Can solve problems pragmatically or identify alternatives;
● Well organized and structured working;
● Keeps overview also in stressful situations.

Would be a plus:
● Experience with customer support;
● Experience with Microsoft Dynamics CRM;
● Experience in IT Support;
● Experience in the Insurance industry;
● Good knowledge of MS Office applications;
● Good knowledge as IT Power User.

Ascendix offers you:
● Training on Client Domain
● Centrally located office with comfortable working conditions (not an open-space);
● Convenient parking near the office building;
● Insurance policy;
● Paid time off — 20 working days; paid sick days — 5 working days;
● Friendly and calm atmosphere in the company;

Career and professional growth:
● Individual development plan;
● Technical leads and mentors;
● Open management and well-established processes;
● Regular performance reviews;
● Free access to the company accounts on educational platforms (Udemy, Pluralsight);
● Variety of training opportunities and knowledge sharing;
● English classes compensation according to company policy.

Fun and Sports:
● Compensation for sports, own football team, yoga sessions in the office;
● Corporate events, team-buildings and awesome parties;
● Anniversary and Birthday present

About

A-listware is a UK based technological company with R&D center in Ukraine delivering exclusive onboarding and accompanying of your remote engineering teams. We consult you on the Eastern Europe IT market and help set up the team of great and trustworthy employees in addition to the them being top technical talent.

We have started as a team working with nearshore customers and have successfully been meeting expectations of our clients in Israel and Europe for 7 years. We have now gradually expanded to the USA and Australia as we have realized that our service overcomes the distance and time zones.

Building your team in Eastern Europe has never been that easy and transparent: you no longer work with someone on the other end – you work with the real contributor to your business.

Company website:
https://a-listware.com/