CRO / Chief Revenue Officer / IGaming

About the Company
We are a fast-growing international iGaming company operating a diverse portfolio of successful casino and betting brands across Tier 1–3 markets.
Our products combine data-driven personalization, modern marketing technologies, and a strong operational engine. As we continue to scale, we are strengthening our leadership team and opening a role for a CRO (Chief Revenue  Officer) who will oversee revenue growth, Retention, CRM, and VIP strategy across our brands.

Responsibilities

Revenue & Strategy

• Develop and execute a unified revenue and retention strategy for all company products.
• Drive LTV, ARPU, and overall monetization through data-driven decisions.
• Lead cross-department collaboration with Product, Marketing, Analytics, and Payments.

CRM & Retention

• Oversee CRM and lifecycle strategy: segmentation, personalization, automation.
• Manage multi-channel communication (email, push, SMS, in-app, WhatsApp).
• Ensure KPIs for Retention, Churn, and activity metrics are achieved across brands.

VIP Management

• Lead VIP strategy: segmentation, retention processes, conversion to VIP, revenue contribution.
• Establish high-value player management standards across all markets.

Promotions & Loyalty

• Optimize loyalty programs, promotions, and bonus economics with focus on profitability.
• Reduce bonus abuse while improving player engagement.

Team Leadership

• Manage and scale CRM, Retention, and VIP teams; set standards and best practices.
• Build efficient cross-brand processes and operational frameworks.

Requirements

• Proven leadership experience in iGaming / Gambling / Betting (CRO, Head of Retention, Head of CRM, Head of VIP, or similar).
• Deep understanding of retention mechanics, player behavior, and revenue drivers.
• Experience managing multi-brand CRM/Retention environments.
• Strong knowledge of CRM platforms and analytics tools (Braze, Optimove, Emarsys, Snowflake, Power BI, etc.).
• Strong analytical mindset, ability to work with large datasets, unit economics, segmentation.
• Experience with bonus systems, loyalty mechanics, and personalized communication flows.

Nice to Have

• Experience working with global markets (Tier 1–3).
• Understanding of product analytics and A/B testing.
• Background in fast-growing multi-product environments.

🌍 What We Offer

• Fully remote full-time position (Mon–Fri, 10:00–19:00 UTC+2).
• Official employment and long-term cooperation.
• Paid vacation and sick leave.
• Competitive salary.
• Supportive and mature corporate environment.
• Opportunities to implement your own well-being initiatives and training programs.
• corporate psychologist
• benefits from the company for the holidays
• Participation in internal educational and team-building activities.