No-Code Integration Specialist (B2B PLG SaaS)

About the Role

We're a PLG B2B SaaS company looking for someone who lives and breathes automation. You'll build the systems, workflows, and integrations that help our customers succeed at scale — not by hand-holding 30 enterprise accounts, but by creating smart, automated solutions that drive retention and expansion across hundreds of smaller accounts.

What You'll Do

Build & Automate

• Design and build automation workflows using Make, n8n, Zapier
• Create integration templates and ready-to-use workflow recipes for customers
• Set up automated onboarding sequences, health monitoring, and expansion triggers
• Connect our platform with third-party tools via APIs and webhooks

Technical Customer Enablement

• Troubleshoot integration issues and help customers configure their setups
• Run live sessions to walk customers through complex integrations
• Create documentation, video guides, and templates that scale support

Systems Thinking

• Identify patterns in customer needs and build repeatable solutions
• Work with product/engineering on integration improvements
• Own the technical side of customer lifecycle automation

Requirements

Must Have:

• 2-4 years working hands-on with no-code automation platforms (Make, n8n, Zapier)
• Real experience building workflows — not just "familiar with"
• Understanding of APIs, webhooks, and how systems connect
• Strong English communication — you'll regularly be on calls with customers
• Experience in B2B SaaS or MarTech environment

Big Plus:

• Background in marketing automation (Intercom, Customer.io, Segment)
• Experience with CRMs (HubSpot, Pipedrive)
• Previous work building customer-facing automation templates or integrations

This Role Is NOT For You If...

• You come from traditional enterprise CS managing a handful of accounts
• You prefer relationship management over building systems
• You haven't actually built automation workflows yourself

To Apply: Show us something you've built — a workflow, an integration, a Loom walkthrough. We want to see how you think.