Middle Site Reliability Engineer (SRE)

We are seeking skilled and dedicated Site Reliability Engineer (SRE) to join our dynamic team. As an SRE, you will play a crucial role in maintaining and improving the reliability, performance, and scalability of our services. Your primary focus will be on developing production automations for incident response and semi-automated issue triage, maintaining infrastructure using Infrastructure as Code (IaC) tools like Terraform, and developing and monitoring our observability platforms using Prometheus and OpenTelemetry (OTel).

Key Responsibilities:

Automation Development:

• Design, implement, and maintain automated solutions for incident response and semi-automated issue triage.
• Design, implement, and maintain automated E2E pipeline testing as part of observability tools
• Develop scripts and tools to enhance operational efficiency and reduce manual intervention.
• Collaborate with steam-aligned  and operations teams to identify automation opportunities.

Infrastructure as Code (IaC):

• Maintain and manage infrastructure using IaC tools, primarily Terraform.
• Ensure consistent and repeatable deployments of infrastructure and services.
• Conduct regular reviews and updates to IaC configurations to optimize performance and cost.

Observability and Monitoring:

• Develop, implement, and maintain observability platforms using Prometheus and OpenTelemetry (OTel).
• Set up and configure monitoring, alerting, and logging systems to ensure comprehensive visibility into system health and performance.
• Analyze metrics and logs to identify trends, potential issues, and areas for improvement.
• Design, implement, and maintain APM tools & dashboards
• Participate in RnD SLI, SLO and SLA creation and monitoring.

Incident Management and Response:

• Respond to and resolve incidents promptly to minimize downtime and impact.
• Act as T2 response team
• Conduct post-incident reviews and implement improvements to prevent recurrence.
• Develop and maintain runbooks and documentation for incident response and
• Create After Action Reports (AAR) to be sent to our customers after incidents
  automation processes.

Collaboration and Communication:

• Work closely with development teams to integrate reliability and performance considerations into the development lifecycle.
• Communicate effectively with stakeholders regarding system status, incidents, and improvements.
• Proven experience as a Site Reliability Engineer or similar role.
• Strong proficiency in Infrastructure as Code (IaC) tools, particularly Terraform.
• Experience with automation scripting using Python (Must), Golang ( preferred), Bash or any other scripting  language.
• In-depth knowledge of observability tools such as Prometheus and OpenTelemetry (OTel).
• Understanding of system architecture, networking, and cloud infrastructure (e.g., AWS, Azure, GCP). Call rotations and ensure proper handover and documentation.

Qualifications:

• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and collaboration skills.
• Experience with containerization and orchestration tools (e.g., Docker, Kubernetes).
• Familiarity with CI/CD pipelines and related tools (e.g., Jenkins, GitLab CI).
• Knowledge of security best practices and compliance standards.

Preferred Qualifications:

• Experience with database management and optimization.
• Familiarity with microservices architecture and related technologies.
• Familiarity with SQL and non-sql databases, postgres and mongodb.