System Administrator (SysAdmin / Infrastructure Ops)

Job Description: System Administrator (SysAdmin / Infrastructure Ops)

Salary: $*–** (depending on skill)

Model: Full-time, remote

Domains: Arbitrage, Fintech, Multi-Office Infrastructure

Languages: Russian mandatory, English basic+

About the Role

You are responsible for keeping the entire technical backbone of the office running: devices, farms, networks, VoIP, subscriptions, security, and internal tools.

This is not a corporate sysadmin — this is a fast-execution environment where you solve problems quickly, automate repetitive work, and maintain operational stability for 3–5 teams simultaneously.

Your job: make sure nothing breaks — and if it does, fix it instantly.

Key Responsibilities

1. Office Setup & Maintenance

• Set up new office locations from zero (network, routers, switches, Wi-Fi, access points).
• Deploy workstations, laptops, mobile devices, emulator PCs, and testing setups.
• Maintain hardware inventory (CRM, trackers, SIMs, PCs, phones).
• Handle physical infrastructure upgrades: UPS, server racks, wiring, CCTV (basic), access control.

2. Device Management

• Prepare, configure, and maintain:
  • laptops/desktops
  • Android devices
  • iPhones
  • tablets
  • emulator farms (LDPlayer, BlueStacks, MEmu)
• Ensure secure backups, cloning, and fast deployment for new team members.
• Maintain OS hygiene: updates, antivirus, storage, role-based access.

3. WhatsApp / Telegram Farm Management

• Deploy, run, and maintain multi-account farms:
  • WhatsApp SIM rotation
  • Telegram mass-account infrastructure
  • Proxy rotation / anti-detect setup
  • Device/VM fingerprint management
• Monitor bans, replace devices, automate recovery flows.
• Work with proxy providers, number providers, anti-detect browsers.

4. VoIP & Communications Infrastructure

• Manage VoIP systems (Asterisk / 3CX / Zadarma / Twilio / local providers).
• Connect new numbers, configure SIP, call routing, IVR, forwarding.
• Monitor call center quality: latency, packet loss, jitter.
• Maintain recordings, storage, call logs.

5. Subscriptions & Tools Management

• Manage all company subscriptions:
  • trackers (Keitaro / Binom)
  • CRM systems (Kommo / Zoho / HubSpot)
  • cloud services (Google Workspace, Firebase, AWS, GCP)
  • proxy providers
  • number providers
  • VPN/VPS servers
• Pay, renew, monitor usage, control access.

6. Network & Security

• Maintain secure networks across multiple offices.
• Configure VPN tunnels, remote access, IP whitelisting.
• Detect and prevent network bottlenecks.
• Basic firewall management.
• Identity/access control for users: passwords, roles, devices.

7. Rapid Problem Solving

• Solve urgent issues fast:
  • broken devices
  • SIM not registering
  • WhatsApp banned
  • VoIP lag
  • CRM not syncing
  • internet overloaded
• Test multiple solutions quickly, propose better tools, automate manual flows.

8. Documentation & SOPs

• Maintain internal documentation:
  • device issuance
  • access rights
  • office setup checklist
  • farm setup checklist
  • VoIP config
• Write simple SOPs for non-technical teams.

Required Skills & Experience

• 2–5+ years sysadmin or IT operations experience.
• Strong experience with Windows + macOS + Android.
• Knowledge of routers, access points, VPNs, and network topology.
• Experience with VoIP systems and SIP.
• Experience with farms (WhatsApp, Telegram) is a big advantage.
• Good troubleshooting skills — ability to improvise and find solutions.
• Discipline and documentation mindset.

Soft Skills

• Fast execution.
• Reliability — always reachable for critical issues.
• Ability to work independently.
• Calm under pressure.
• Ownership mindset.

Performance KPIs

• 99% uptime of office infrastructure.
• WhatsApp/Telegram bans minimized.
• VoIP uptime > 98%.
• Provisioning new devices in < 24h.
• Subscriptions always renewed on time.
• Zero lost devices/data.