SL2 Support (offline)

US Based client, operating in data analytics and data-driven insights area, working on a building of solutions for data acquisition, storage, processing and analysis for big enterprises.

Work in a highly motivated and professional team in order to provide 24/7 SL1/SL2 service for the client which main area of business in data transaction for an external client what cause-specific attentions to SLA and data quality. (note: position include Night support)

Benefits :
 Flexible schedule,
 Extra weekends
 Bonuses for non-BAU support
 Transfer to the office during non-bau hours.
Responsibilities:
 Production Environment monitoring, Issues Resolution;
 Control SLA and notify Luxoft management/Client in case of unexpected behavior ;
 Support end-to-end data flows and health/sanity checks of the systems/applications ;
 Escalate the issues (internally to Group lead/PM) with environment/application health ;
 Logs review, data discovery in database tables for investigation of workflows failures Raise a defect and start pro-active work on the resolution when the issue got identified. Escalate unexpected behavior found during the logic review (bugs in implementation) to the implementer's team;
 Investigate and supply analysis for fix application/configuration issues on the production environment (improper configuration/deny of services etc.), support defect fixes rollouts;
 Contact/chase responsible support/upstream/downstream/cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed (other development/service teams to get details on disruption of services/unexpected behavior, incorrect data flow from external applications);
 Regular update on issue status until addressed (at least hourly update in written form), notifying the client on status change, expected time to address;
 Participate in ad-hoc/regular status calls on environments health with the client to discuss critical defects/health check status;
 Working with business users service request which includes investigation of business logic and application behavior:
• Work with different data format transformation processes (XML, Pipeline);
• Work with source control tools (GIT/SVN) in order to investigate config or data transformation related issues;
• Work with middleware and schedulers - data flow and batch process control.
 Design and configuration of monitoring systems - functional and data quality monitoring.
 Use latest support tests for coverage/fast issue detecting
 Request the change of configuration/code to another configuration engineers team based on issues found during root cause analysis supported by investigations results
Mandatory Skills:
 3+ years' experience as a Production Support Engineer
 English (written, spoken - upper intermediate), analytical mindset, responsible, multi-tasking, client-oriented, strong communication skills, proactive behavior, and strong problem-solving skills, Able to work under pressure
 Database knowledge (PL/SQL, Oracle technology)
 Practical experience with data gathering and processing, data discovery
 General experience with the support of reporting systems
 Knowledge of solution monitoring/audit controls is highly desired
 Experience in Unix environment (Linux or Solaris or FreeBSD), installation, configuration, shell scripting is a plus
 Experienced with CICD Orchestration systems
 Experience with ITSM (Jira/ServiceNow)
 ITIL will be a benefit
Nice-to-Have Skills:
• Python
• AWS

About luxoft.com

Luxoft (NYSE:LXFT) is a global consulting partner that offers end-to-end digital solutions to solve clients’ complex business challenges.

We are a new class of digital service provider that combines consulting, strategy, and engineering at scale. We use this to drive business change by applying engineering excellence, deep domain expertise, and our senior software engineering talent to improve your client’s customer experience, boost your operational efficiency, and strengthen your competitive advantage.

We have expertise in automotive, financial services, healthcare, life sciences, telecommunications, and other industries. As a highly committed partner, we take customer challenges as our own. Our dedication stems from a passion for technology and a bespoke attention to your needs.

With over two decades of consistent, timely delivery and management of complex projects, we now serve over 280 active clients. With our headquarters in Zug, Switzerland and 42 global locations, we operate in 21 countries across five continents, providing you with robust global delivery platform. With about 12,700 employees, we have the best technology talent to support your business needs.

Company website:
http://luxoft.com