Administrator Business Central

Smarter is a management company responsible for defining the overall strategy of investment activities and ensuring optimal management and development strategies for each business unit within the group. The main areas of activity and focus of our company include the international fintech community SFORS (https://sfors.com), the brokerage company Statok (https://statok.global), and the product company Pine Software (https://pinesoftware.com.cy)

We’re looking for a motivated Administrator Business Central to join our team, support users, and grow their expertise in Microsoft Dynamics 365 Business Central. This role is perfect for someone eager to learn, take on new challenges, and deepen their skills in ERP administration.

Responsibilities

• Business Central user support: incident analysis, identifying root causes, handling non-standard requests, and training users on key system scenarios.
• Consultant / business analyst role: identifying user needs, collecting and clarifying requirements, analyzing the need for modifications or improvements, proposing better solutions, and supporting users with system setup and optimization.
• Account and access management: creating and optimizing permission sets, security groups, and configuring access policies according to business needs.
• Environment administration (sandbox, test, production): controlling access compliance, coordinating environment updates, and creating new environments when needed (for testing or demonstrations).
• System configuration: maintaining and updating directories, system parameters, journals, job queue settings, batch processes, document numbering, etc.
• Process setup and optimization: analyzing current workflows, configuring the system based on business needs, and improving the user experience.
• Release management participation: planning updates, coordinating with developers and testers, pre-testing in sandbox, and creating checklists for post-upgrade validation.
• System stability and performance monitoring: regular log analysis, identifying bottlenecks, and participating in performance improvement initiatives.
• Integration setup (OData, API, Entra ID): connecting external services, creating integration templates, controlling API security, managing OAuth2 apps and permission scopes.
• Technical documentation: preparing regulations, checklists, instruction templates, documenting configuration changes, and maintaining audit records.
• Testing and acceptance of changes: organizing functional testing, validating critical scenarios, and participating in User Acceptance Testing with users.
• Coordination with internal teams: cooperation with developers, analysts, accountants, and IT teams; participating in weekly sync meetings; initiating technical improvements and automation.
• Incident and request management: working with Jira / Service Desk, classifying tickets, prioritizing tasks, controlling deadlines, reporting, and giving status updates.

Job requirements

• Experience with Microsoft Dynamics 365 Business Central (2+ years):
• Strong understanding of the administrator role in an ERP system.
• Daily work with BC environments: user management, permission sets, Job Queue, prod/test/sandbox environments.
• Understanding of standard system limitations and typical customizations.
• Independent user support and incident analysis:
• Ability to identify, classify, and resolve errors.
• Experience with Jira, Service Desk, or similar ticket management systems.
• Maintaining change history, analyzing recurring issues, and building a knowledge base.
• Understanding of ERP structure and business processes:
• Knowledge of the main system modules.
• Understanding of cross-module connections, typical workflows, and business logic of configuration.
• Ability to explain the impact of administrative actions on business processes.
• Work with technical environments and integrations:
• Experience administering multiple environments, participating in updates and rollback processes.
• Understanding of API, OData, Entra ID, OAuth2 — participation in access setup and log analysis.
• Security and audit:
• Deep understanding of permission sets, security groups, and user delegation.
• Experience participating in security audits, preparing access reports, and analyzing activity logs.
• Documentation and procedures:
• Creating technical documentation, release procedures, checklists, and support templates.
• Maintaining change logs for permission sets, environments, and system parameters. Initiating creation or review of internal Business Central support regulations.
• Analytical and system thinking:
• Ability to analyze the impact of changes, identify root causes of issues.
• Understanding of connections between settings, data, reports, and business processes
• Independence and responsibility:
• Ability to organize work independently and make decisions within the area of responsibility.
• Responsible approach to security, production environment changes, and critical configurations.
• Communication and collaboration:
• Ability to explain technical topics to non-technical users.
• Effective cooperation with developers, analysts, accountants, and IT teams.
• Experience facilitating meetings related to incidents or updates.
• Process improvement mindset:
• Initiative in automation, creation of templates, and standardizing support processes.
• Experience optimizing permission sets, procedures, and update workflows.
• Flexibility and adaptability:
• Ability to work with multiple companies/environments at the same time.
• Ability to quickly switch between different types of tasks: incidents, configurations, documentation.

Company offers

• Care from Day One – medical insurance immediately upon starting work, including dental care, massage and professional psychological support because your well-being matters
• Work-Life Balance – 21 days of paid vacation + 30 days of sick leave, so you can recover without unnecessary stress
• Investment in your energy – partial reimbursement for any sports  activities that empowers you.
• Growth – partial coverage for English or Ukrainian language courses + a fixed budget for professional development. Choose what suits you best!
• Knowledge Library – books in the office and access to the Kuka online library to learn, grow, and find inspiration.
• Office of the Future – work at Unit City, where everything is designed for productivity, even during power outages. 

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Join the Smarter team, where your talents and aspirations will be recognized! We offer a dynamic work environment, opportunities for professional growth, and support at every step of your career path. Start your journey to success with us—apply today and take the first step towards your bright future!

Smarter is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Please note that only shortlisted candidates will be contacted. Thank you for considering Smarter as your next career move!!