Transaction Support Specialist

About the Company

We are an international fintech and digital services company, building and supporting corporate payment infrastructure, integrating with banks and PSPs, and working on high-risk sectors and online entertainment projects.

Key Responsibilities

 • Handle and resolve queries from banks, PSPs, and payment partners regarding completed transactions

 • Investigate chargebacks, disputes, and transaction issues

 • Collaborate with internal compliance and operations teams to prepare accurate transaction information

 • Track the status of account openings, requests, and operations

 • Monitor transaction flows and maintain reports

 • Communicate effectively between clients, banks, and PSPs

Requirements

 • Minimum 1 year of experience in payments, banking operations, or fintech

 • Knowledge of payment systems, banking procedures, and chargeback/transaction dispute processes

 • Ability to work with documentation, account schemes, and transaction requests

 • Strong analytical skills, attention to detail, and solution-oriented mindset

 • Confident working English

 • Ability to work full-time in the Kyiv office

Preferred Experience

 • Experience in PSP/EMI/financial services

 • B2B fintech or corporate client support

 • Familiarity with transaction processing and fintech operations

What We Offer

 • Work in an international company with projects across Europe and beyond

 • Exposure to high-risk and innovative fintech and online entertainment projects

 • Competitive compensation (discussed individually)

 • Professional growth opportunities in fintech operations and transaction management

Full-time, in-office | Kyiv 
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