Delivery Operations Manager

We are looking for a highly organized and detail-oriented Delivery Operations Manager to join our team. This role plays a key part in supporting delivery excellence and financial performance across multiple client accounts. You will play a key operational role within the delivery unit — ensuring efficient resource utilization, clean financial operations, and timely, high-quality reporting. 
 

Key responsibilities 

• Partner with teams and delivery leadership across the unit to ensure smooth operations and data accuracy. 
• Plan and monitor resource utilization based on contracts; proactively allocate available resources to billable roles. 
• Develop, update, and track contracts using SAP. 
• Manage and track client project portfolios — including budgeting, forecasting, and resource planning. 
• Prepare and distribute weekly/monthly reports for internal and client-facing purposes; manage client approval workflows. 
• Identify and resolve gaps in time tracking and billing processes to ensure high-quality data. 
• Provide operational support to help delivery leadership stay aligned with delivery and financial goals. 
• Support monthly financial closure routines and assist managers with related processes and issue resolution. 
• Respond to client inquiries and resolve billing issues promptly and professionally. 
• Create and maintain operational spreadsheets and dashboards to support data-driven decision-making. 
• Maintain consistent communication with stakeholders regarding budget status and delivery health. 
   

Requirements 

• Upper-Intermediate English (written and spoken) 
• 2+ years of experience in operational management, analytics, or delivery support roles 
• Degree in Finance, Economics, or a related field is a plus 
• Strong knowledge of Microsoft Office, especially Excel (pivot tables, data analysis, etc.) 
• Strong coordination, organizational, and problem-solving skills 
• Excellent attention to detail and an analytical mindset 
• Ability to work with multiple teams and stakeholders simultaneously 
• Systems thinking — ability to navigate between portfolio, project, and team-level processes 
• Understanding of business communication and professional ethics 

What we offer 

• Paid training programs and English/Spanish language courses; 
• Medical insurance, sports program compensation, pet care and other benefits compensation program, which can be selected by each employee according to personal preferences; 
• Comfortable working hours; 
• Awesome team events and a wide variety of knowledge sharing opportunities.