Transaction Support Specialist to $1500

About the Company

We are an international fintech and digital services company, building and supporting corporate payment infrastructure, integrating with banks and PSPs, and working on high-risk sectors and online entertainment projects.

Key Responsibilities

• Handle and resolve queries from banks, PSPs, and payment partners regarding completed transactions

• Investigate chargebacks, disputes, and transaction issues

• Collaborate with internal compliance and operations teams to prepare accurate transaction information

• Track the status of account openings, requests, and operations

• Monitor transaction flows and maintain reports

• Communicate effectively between clients, banks, and PSPs

Requirements

• Minimum 1 year of experience in payments, banking operations, or fintech

• Knowledge of payment systems, banking procedures, and chargeback/transaction dispute processes

• Ability to work with documentation, account schemes, and transaction requests

• Strong analytical skills, attention to detail, and solution-oriented mindset

• Confident working English

• Ability to work full-time in the Kyiv office

Preferred Experience

• Experience in PSP/EMI/financial services

• B2B fintech or corporate client support

• Familiarity with transaction processing and fintech operations

What We Offer

• Work in an international company with projects across Europe and beyond

• Exposure to high-risk and innovative fintech and online entertainment projects

• Competitive compensation (discussed individually)

• Professional growth opportunities in fintech operations and transaction management