Technical Support (offline)

What company offers:

— Being a part of an international team focused on excellence in product development;
— Professional growth and cross-location knowledge sharing;
— 21 workdays of annual vacation;
— Flexible work flow (15:00 - 01:00 or 00:00 - 8:00) (Paid taxi for night shifts)
— Modern office facilities in the city center (subway station Arsenalna/Pecherska)
— Team buildings and fun activities;
— Dynamic and friendly work environment;
— Snacks in the office


Responsibilities
Here is the requirement and definition of support by Tiers

Tier 2
The second level of support includes these main activities:
• Initial diagnostic of the problem
• Identification and resolution of communication failures between
components, or sites
• Identification and resolution of major application failures (applications
stops, application communication problems, etc.)
• Resolve GUI related queries
• Extraction of system logs
• Installation of fixes/software updates
• Escalation of un-resolved cases

Tier 3
The third level of support includes these main activities:
• Analysis of software problems
• Advanced configurations
• Resolution of undocumented problems
• Analysis of recurring problems
• Escalation of un-resolved cases


Requirements

— Higher education in Information Technology or related field
— Minimum two to three years’ hands-on experience in IT Support
— Basic knowledge of IT Network (IP Addresses, DHCP, DNS, Gateway, Firewalls, Switch,
AP’s) (Tier 3)
— Basic IT Troubleshooting knowledge in PC, Servers, Network (LAN, WLAN, WAN) (Tier 3)
— Good communication skills, fluent in written and spoken English
— Have a good sense of problem-solving skills, able to handle the pressure

About Ukraine Tech

Our company is a young and dynamic recruiting agency, which focuses on the small and medium size IT companies which are relocating or openning an office in Kiev.

Company website:
http://www.ukrainetech.com

DOU company page:
https://jobs.dou.ua/companies/ukraine-tech-it-staffing-and-recruiting/