NOC Engineer (offline)

Schedule
• 24×7 monitoring of infrastructure
• Off-hours on-call

Communication
• Provide prompt and accurate feedback to customers, within agreed time limits
• Ask targeted questions to quickly understand the root of the problem/requirement
• Follow up with reporter to ensure their IT systems are fully functional after troubleshooting
• Communicate information to developers and other technical engineers

Management
• Take ownership of the reported ticket and seeing it through to resolution
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Prioritize and manage several open issues at one time
• Filing accurate and timely reports regarding problems
• Prepare network & server reports
• Documenting troubleshooting and problem resolution steps

Technical
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Refer to internal database or external resources to provide accurate tech solutions
• Researching technical issues
• Ensure NOC notifications are accurate and are sent out within published SLA

Requirements
• 1+ YEARS of experience as System Administrator or System Operator
• Demonstrated experience with operations of Active Directory Services, DFS, DNS, IIS, and Windows Server 2008/2012/2016 operating systems IS A MUST
• Hands-on experience with the monitoring systems such Microsoft SCOM, Nagios, Zabbix, Icinga2 or Datadog IS A MUST
• Knowledge and Experience with Azure environments is a plus
• Database administration experience is a plus
• Strong Windows skills (Servers, Storage & Network) IS A MUST
• Hands-on experiences with Mission Critical Systems & Database environment administration tasks
• PowerShell knowledge IS A MUST. Python or other programming languages are a plus

Soft Skills Requirements
• English Intermediate verbal skills, Intermediate writing skills

Certifications
• Either MCSA, MCSE, or MCSD Certification is a plus

We offer:
• Competitive salary based on your experience level
• Full-time work schedule
• Friendly and trustful atmosphere
• Professional and career growth opportunities
• Big goals, challenging work and meaningful feedback
• Opportunity to work and communicate directly with the customers
• Your health support via compensation of sports activities, vacation policy and private medical insurance
• Free English classes
• Modern and comfortable office in the city-center
• Leisure activities in the office
• Bike parking zone

About Team International

TEAM International provides high-quality, cost-effective, and innovative solutions - tailored to fit your custom software development needs. Since our inception in 1991, we have prided ourselves on establishing and maintaining long-lasting relationships, spanning across different locations and industries.
• Expertise in Custom Application Development and QA & Testing.
• IAOP’s “Global Outsourcing 100"​ in 2011-2018.
• Software 500 Company in 2013-2017.
• Headquarters in Lake Mary, Florida and operations in Ukraine, Colombia and Poland.
• Solutions for companies world-wide, including but not limited to Telenor Denmark, BOND International and Lulu Inc.

Company website:
https://www.teaminternational.com/