Technical Support Specialist — Night Shift (Kazakhstan-based) to $1000

 From Kyiv to Dubai, from Riga to Toronto — SolveX is where fintech meets global ambition. As one of the most trusted payment providers in CIS and beyond, we’re expanding into Europe, Asia, and Canada with speed, precision, and a strong local presence.

Today, we’re looking for a Technical Support Specialist (L1–L2) to join our Support team during night shifts and ensure seamless operations for our merchants across multiple GEOs.

Your Mission

As a Technical Support Specialist (L1–L2), you will safeguard the stability of our payment infrastructure during night hours, ensuring timely reaction to incidents, smooth payment processing, and high-quality communication with merchants.

What You’ll Do

• Monitor the health of payment gateways and services (Grafana, internal dashboards, Telegram bots).
• React to incidents: logging, initial diagnostics, escalation to L2 or development.
• Handle merchant tickets and requests via Yougile / Telegram / e-mail.
• Validate API requests and response logs; perform basic technical checks.
• Control payment flow, track statuses, notifications, and routing.
• Execute standard operational procedures: creating entities, configuring routes, verifying limits, access, statuses.
• Participate in testing of system updates and improvements.
• Maintain and update the internal knowledge base (case descriptions, instructions).
• Ensure professional internal communication: clarity, accuracy, and structure.
   

Ideal Candidate Profile

Experience & Education:

• Higher education (technical or related preferred).
• Experience in technical support or monitoring is a strong plus.

Technical Knowledge:

• Basic understanding of payment systems, API, JSON, logs.
• Ability to diagnose issues using logs and metrics.
• Confident use of Slack, Telegram, and HelpDesk systems.
• English: able to read technical documentation.

Mindset:

• Responsible, attentive to detail, stress-resistant.
• Comfortable working night shifts (2/2).
• Fast learner with a proactive approach.

Location Requirement:

• Kazakhstan resident / local employment only.

   

Why SolveX?

• Stability: Official employment in Kazakhstan.
• Compensation: Competitive salary with growth after successful onboarding.
• Environment: Fast-paced, international fintech working with high-risk markets.
• Impact: Direct influence on merchant operations during critical hours.
• Team: Supportive team leads and a strong Support Department structure.