System Administrator

About Fintech Farm

We are a UK fintech creating successful neobanks in emerging markets in partnerships with local traditional banks.
The mission is to make banking services accessible, simple and fun to use worldwide and the goal is to launch neobanks in 50+ markets, serving 100m+ customers.

Our success builds upon a best-in-class product, customer experience, emotional engagement, viral marketing and deep credit-decisioning expertise across our product suite covering credit, payments, savings and investments.
One of our founders also previously co-founded a highly successful Eastern European neobank with a multi-million customer base.

We launched our first market with Leobank in Azerbaijan in 2021, where we’ve already taken a leading market position.
Our next market was Vietnam, where we launched Liobank in early 2023 and have also reached strong traction.
We have several more markets on the roadmap in the next 12 months and are starting to build out teams there.

Why Fintech Farm is a Great Place to Be

Our Ambition

We are looking to become a leading consumer digital bank brand in each market we operate, making it easy for consumers to interact with their money.
You could be a part of this exciting journey.

Our Culture

Customers.
We always go above and beyond to provide an amazing customer experience.
We serve our customers the way we would want our mom to be served.
And who said that banking has to be boring? We make our apps not just easy but fun to use.

People.
We are all business partners in our company. Each of us thinks big, acts as if we own the place and never takes “no” for an answer.
We work with strong individuals whom we empower and trust rather than micromanage.
Common sense rather than formal policies prevails in all that we do.
We always stay curious and open-minded. We embrace the ‘we over me’ culture.

Your Role

We require a skilled IT professional who can manage user accounts across our enterprise systems while driving automation and maintaining high security standards.
This role combines hands-on technical support, identity and access management, and forward-thinking automation initiatives.
The ideal candidate will ensure seamless onboarding and offboarding processes, maintain security compliance, manage IT assets, and leverage AI/automation to improve operational efficiency across our growing organization.

Key Responsibilities

1. Account Creation & Identity Management (40%)

• Provision and manage user accounts across enterprise platforms including:
  • LDAP/Active Directory for directory services
  • VPN solutions for secure remote access
  • Google Workspace
  • Atlassian suite (Jira, Confluence, Bitbucket)
  • Keycloak for identity and access management
  • Additional business applications as required
• Execute onboarding workflows for new employees, ensuring all accounts, permissions, and access rights are configured correctly on day one
• Manage offboarding processes including account deactivation, access revocation, and data transfer/archival
• Maintain role-based access control (RBAC) matrices and ensure principle of least privilege across all systems
• Conduct regular access reviews and audits to ensure compliance with security policies
• Document account management procedures and maintain up-to-date knowledge base articles

2. End User Support (30%)

• Provide tier 1 and tier 2 technical support for all corporate IT systems and applications
• Troubleshoot authentication and access issues across SSO, LDAP, VPN, and other identity systems
• Respond to support tickets via helpdesk system with target SLA compliance
• Assist users with password resets, account lockouts, MFA configuration, and permission requests
• Create and maintain user documentation, FAQs, and self-service resources
• Conduct user training sessions for new tools and security best practices

3. Automation & AI Integration (20%)

• Design and implement automation workflows for account provisioning and deprovisioning processes
• Leverage AI and scripting (Python, PowerShell, Bash) to reduce manual tasks and improve efficiency
• Integrate systems using APIs to create seamless account creation workflows across multiple platforms

4. IT Asset Management (10%)

• Maintain comprehensive inventory of all IT hardware (laptops, monitors, peripherals, mobile devices)
• Manage software license tracking and ensure compliance with vendor agreements
• Coordinate laptop procurement, configuration, and deployment for new hires

Required Qualifications

Education

• Bachelor's degree in Computer Science, Information Technology, or related field
  OR equivalent practical experience (3–5 years in IT support/administration roles)

Technical Skills

Core Systems

• LDAP/Active Directory: User and group management, OU structure, Group Policy
• Google Workspace: Admin console, user provisioning, security settings, API integration
• Atlassian Suite: Jira and Confluence administration, user/group management, permissions
• VPN Technologies: Configuration and troubleshooting (OpenVPN, WireGuard, or enterprise VPN)
• Keycloak or similar IAM: Identity federation, SSO, SAML, OAuth 2.0
• Linux/Windows administration: Command line proficiency, system troubleshooting

Automation & Development

• Scripting languages: Python, PowerShell, or Bash for automation
• API integration: REST APIs, authentication methods, basic development skills
• CI/CD concepts: Understanding of automation pipelines and DevOps practices
• AI/ML tools: Familiarity with AI-powered automation platforms

Security & Compliance

• Understanding of security best practices for identity management
• Knowledge of compliance frameworks (ISO 27001, SOC 2, PCI DSS basics)
• Experience with MFA implementation and password policies

Soft Skills

• Excellent communication skills: Ability to explain technical concepts to non-technical users
• Customer service orientation: Patient, empathetic, and solution-focused approach
• Problem-solving ability: Analytical thinking and troubleshooting methodology
• Time management: Ability to prioritize multiple tasks and requests efficiently
• Documentation skills: Clear, concise technical writing
• Proactive mindset: Identifies issues before they become problems
• Team collaboration: Works effectively with development, security, and operations teams

What We Are Offering

• Competitive salary (negotiable based on seniority and leadership scope)
• Share options
• Opportunity to shape the SRE function in a fast-scaling fintech start-up
• A collaborative environment that values autonomy, innovation, and impact